The city’s 311 service request platform is getting several enhancements meant to provide a “more inclusive and equitable experience” for users, Dallas officials said.

The details

The city’s Customer Service Department has been working on updates to the platform throughout fiscal year 2022-23, according to an Oct. 26 memo from Assistant City Manager Carl Simpson.

The 311 platform is a nonemergency phone number that connects residents with city services 24 hours per day. The online platform can be used to submit more than 250 types of service requests, such as code violation, sanitation issues, potholes and traffic signal problems.

The updates, which will span both the 311 online portal and mobile app, include:
  • Spanish translation
  • a new “look and feel”
  • improved map functionality
Residents can expect the new features to be rolled out in December, according to the memo.


Also of note

When the new features rollout, city officials will also rebrand the Our Dallas mobile app as the Dallas 311 app. The move is meant to create an “easily recognizable brand identity,” according to the memo.