Customers of Dallas Water Utilities should beware of fraudulent phone calls and text messages from a phone number demanding payment, according to the city.

Calls and messages in both English and Spanish are coming from 214-651-1441, which is labeled as Dallas Water, a July 7 news release from the city of Dallas stated. Those receiving the calls and messages are advised by an automated system to make a payment on their account either over the phone or through a payment link to avoid disconnection.

Dallas Water Utilities does not call customers before service disconnections, according to the release, despite the phone number being the actual customer service number. Disconnection notices are distributed by mail.

In addition, Dallas Water Utilities does not take payments over the phone with a live person. Payments over the phone are made through an interactive voice response system, the release stated.

Those who suspect they have made payments through the fraudulent calls and messages are encouraged to send an email to [email protected] and to contact their financial institution.