Security incident affects about 3,000 Fort Worth water customers

About 3,000 Fort Worth water customers could have had their credit card information stolen following a security incident. (Courtesy Fotolia)
About 3,000 Fort Worth water customers could have had their credit card information stolen following a security incident. (Courtesy Fotolia)

About 3,000 Fort Worth water customers could have had their credit card information stolen following a security incident. (Courtesy Fotolia)

The city of Fort Worth is advising its water customers to pay close attention to their credit card statements after a security incident may have compromised residents’ information.

The incident could have affected about 3,000 credit card holders who made one-time online payments to the city between Aug. 27 and Oct. 23, according to a city news release. Credit card information that could have been stolen includes cardholder name, billing address, credit card number, security code and expiration date.

Customers who set up recurring payments by credit card will not be impacted unless they logged in and entered a different credit card number between those dates, according a news release. Customers who paid by phone or in person also will not be impacted.

“We’re not happy this happened, but we’re trying to do everything we can to keep this from being a recurring situation,” said Mary Gugliuzza, media relations director for the water department.

The city was made aware of the incident after receiving a notification from CentralSquare, Fort Worth’s vendor for Click2Gov software, which powers the water department’s online payment system.


The vendor determined that an unauthorized person or persons had inserted code into the software to capture personal payment card information from customers who logged into the system and made a credit card payment, according to a news release.

Upon notification, the city worked with CentralSquare to remove the code and replace the server supporting the Click2Gov system. The software is being monitored for any code changes.

Other cities who use Click2Gov also had their billing systems impacted, according to a report from Forbes.

Prior to the incident, Fort Worth had already planned to move away from Click2Gov. The city is migrating to a new online-payment system called Paymentus. This new system does not require the city’s server to act as a host, and it boasts enhanced security features, Gugliuzza said.

In the meantime, impacted cardholders are being offered one year of free credit monitoring by CentralSquare. The impacted cardholders were sent letters from the city earlier this week that will include unique customer information on how to take advantage of that offer, and a follow-up letter will be sent by CentralSquare.

“Regularly check your credit card statements,” Gugliuzza said. “And when you find charges that you know you didn't make, contact your credit card company.”
SHARE THIS STORY
By Miranda Jaimes

Miranda has been in the North Texas area since she graduated from Oklahoma Christian University in 2014. She reported and did design for a daily newspaper in Grayson County before she transitioned to a managing editor role for three weekly newspapers in Collin County. Now she's in Tarrant County, mostly, and has been an Impacter since 2017 as the editor of the Grapevine/Colleyville/Southlake edition.


MOST RECENT

The Floral Bar opened Jan. 24 in Roanoke. (Courtesy The Floral Bar)
The Floral Bar holds grand opening in Roanoke

The floral shop provides a variety of arrangements weekly and caters to weddings and special events.

winners metroport business awards
Metroport Chamber announces business award winners in Roanoke, surrounding areas

With more than 550 members, Metroport Chamber encompasses Roanoke, Argyle, Justin, Haslet, Trophy Club and Westlake.

Marilyn Gilbert, Fort Worth Chamber of Commerce vice president, will retire in April after 30 years with the chamber. (Courtesy Fort Worth Chamber of Commerce)
Fort Worth Chamber of Commerce Vice President to retire in April

Gilbert will mark 30 years with the chamber in March, a month before she retires.

The 26,000-acre mixed-use development in Northeast Fort Worth generated an estimated economic impact of $7.31 billion in 2019. (Courtesy AllianceTexas)
Northeast Fort Worth development AllianceTexas generates more than $7 billion for local economy in 2019

The 26,000-acre mixed-use development in Northeast Fort Worth generated an estimated economic impact of $7.31 billion in 2019.

fort worth animal care facility groundbreaking january 8
City breaks ground on new Animal Care and Adoption Campus in Northeast Fort Worth

The facility is expected to be completed in January 2021.

keller center for advanced learning
Keller ISD strengthens investment in career and technical programs for students

The Keller ISD Career & Technical Education Department currently supports more than 10,500 CTE students across four high school campuses and the Keller Center for Advanced Learning.

center stage development keller rendering
Keller City Council approves rezoning; Center Stage project moves forward

The development would hold 475 apartment lofts, a maximum of 57 single-family homes and almost 60,000 square feet of commercial space.

synergy crossing building 400 rendering ironwood realty partners fort worth
$20.1 million industrial development underway near I-35W, Keller Hicks Road

Construction of Synergy Crossing Building 400 is underway near Harmon Road and Golden Triangle Boulevard.

blink fitness treadmills
Blink Fitness locations now open in Keller, Northeast Fort Worth

A total of four Blink Fitness locations will open in the Dallas-Fort Worth area by the end of January.

nail polishes on two shelves
Luxx Nail Salon now open in Roanoke City Center

The business officially opened Jan. 18.

In partnership with Carter BloodCare, the city is encouraging residents to give back from 10 a.m.-6 p.m. (Courtesy city of Roanoke)
City of Roanoke to host blood drive Jan. 27 as part of It’s Time Texas Community Challenge

In partnership with Carter BloodCare, the city is encouraging residents to give back from 10 a.m.-6 p.m.

Back to top