The details
Insco has more than 25 years of experience in 911 and emergency communications according to a city news release, including:
- Emergency communications manager for the City of Grand Prairie
- Chair of the Tarrant County 911 Emergency Assistance District Board of Managers
“We are excited to welcome Aubry as the first 911 communications administrator,” Assistant City Manager Valerie Washington said. “Her leadership is crucial as we transition the EMS system to the city and continue discussions on the best way to streamline and consolidate communications and dispatch functions in a way that will enhance service for our residents and visitors but also uphold the high standards of customer service we are known for.”
The backstory
On May 21, Fort Worth City Council voted to dissolve MedStar and transition its services to the Fort Worth Fire Department after Mayor Mattie Parker appointed an ad hoc committee on emergency medical response in 2023 to evaluate new funding and service-delivery models.
For nearly four decades, MedStar provided ambulance services to Fort Worth and 13 surrounding cities. However, a report from Fitch & Associates showed MedStar is under-resourced—the entity operates with one of the smaller budgets of the organizations in the study and does not receive public funding—and also highlighted that MedStar did not meet Fitch & Associates’ desired response time objective of eight minutes.
The transition to the fire department-based model will take up to 18 months and cost $10 million, officials said.