Keller will credit water customers for usage during winter storm

Keller Town Hall
Residential and commercial customers will receive a 2,000-gallon credit for the next billing period. (Kira Lovell/Community Impact Newspaper)

Residential and commercial customers will receive a 2,000-gallon credit for the next billing period. (Kira Lovell/Community Impact Newspaper)

Keller City Council voted March 16 to make adjustments to water utility billing for February 2021, which will give residents leniency for the additional water needs caused by Winter Storm Uri.

The proposal accepted by council gives each billed customer a credit worth 2,000 gallons of water for the next billing period. The credit will apply to both residential and commercial customers. In addition, the winter month with the highest usage will be removed from the averaging calculations that set each customer’s sewer bill rates for the coming year.


“Sometimes it pays to be a little patient and look at the data, and that’s what Keller did,” Mayor Armin Mizani said. “I think at the end of the day we’re going to be doing a great service to our residents who unfortunately went through all this.”

According to a March 16 presentation by Aaron Rector, city of Keller director of administrative services and finance, the average residential water consumption in the city was 6,288 gallons for the first billing cycle of February 2021, which represents 1,784 gallons more than the previous year.
By Kira Lovell
Kira Lovell is a reporter covering Grapevine-Colleyville-Southlake and Keller-Roanoke-North Fort Worth. Before joining Community Impact, she majored in journalism at the University of Missouri and covered education and local arts for the Columbia Missourian and Vox Magazine.