Updated July 9 at 7:15 p.m.
AT&T told Community Impact Newspaper service has been restored for Fort Worth landline customers previously unable to make 911 calls Tuesday. The company said the issue was caused by a fiber cut by a road crew.
Posted July 9 at 12:45 p.m.
Residents in parts of northeast Fort Worth are unable to make 911 calls because of an AT&T network issue, the Fort Worth Police Department tweeted Tuesday.
FWPD said AT&T is working to resolve the issue as quickly as possible and that the problem is affecting landlines only. The department said it did not know when the issue might be fixed.
#ALERT – parts of #FortWorth (Northwest) unable to make #911 calls due to a network issue. @ATT is currently working on this as fast as possible however, there is no time frame of when the issue will be resolved. pic.twitter.com/QmIcDvjvBF
— Fort Worth Police (@fortworthpd) July 9, 2019
State Rep. Matt Krause advised residents via Twitter to use FWPD’s non-emergency line while the problem persists. That number is 817-392-4222.
Residents who use ATT w/in the yellow boundaries shown below are unable to make 911 calls due to a network issue. @ATT is aware and is working as fast as possible. If needed, please call @fortworthpd non-emergency line: 817-392-4222. pic.twitter.com/hBYgW5FeBh
— Matt Krause (@RepMattKrause) July 9, 2019
AT&T said in an emailed statement to Community Impact Newspaper that “damage to some buried cables caused by a road crew” may be causing the issues.
“Our team is onsite making repairs to restore service as quickly as possible,” AT&T added.
On July 2, a nationwide AT&T service outage affected 911 calls in parts of Tarrant County. The cities of Colleyville, Keller and Southlake reported that 911 calls from AT&T cellular phones were failing. The outage was fixed the same day.
This week’s outage is not related to the issues on July 2, AT&T said.