Updated: AT&T reports 911 call issues in Fort Worth resolved


Updated July 9 at 7:15 p.m.

AT&T told Community Impact Newspaper service has been restored for Fort Worth landline customers previously unable to make 911 calls Tuesday. The company said the issue was caused by a fiber cut by a road crew.

Posted July 9 at 12:45 p.m.
Residents in parts of northeast Fort Worth are unable to make 911 calls because of an AT&T network issue, the Fort Worth Police Department tweeted Tuesday.

FWPD said AT&T is working to resolve the issue as quickly as possible and that the problem is affecting landlines only. The department said it did not know when the issue might be fixed.

State Rep. Matt Krause advised residents via Twitter to use FWPD’s non-emergency line while the problem persists. That number is 817-392-4222.


AT&T said in an emailed statement to Community Impact Newspaper that “damage to some buried cables caused by a road crew” may be causing the issues.

“Our team is onsite making repairs to restore service as quickly as possible,” AT&T added.

On July 2, a nationwide AT&T service outage affected 911 calls in parts of Tarrant County. The cities of Colleyville, Keller and Southlake reported that 911 calls from AT&T cellular phones were failing. The outage was fixed the same day.

This week’s outage is not related to the issues on July 2, AT&T said.

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Korri Kezar
Korri Kezar graduated from the University of Texas at Austin in 2011 with a degree in journalism. She worked for Community Impact Newspaper's Round Rock-Pflugerville-Hutto edition for two years before moving to Dallas. Five years later, she returned to the company to launch Community Impact Newspaper's Keller-Roanoke-Northeast Fort Worth edition, where she covers local government, development, transportation and a variety of other topics. She has also worked at the San Antonio Express-News, Austin-American Statesman and Dallas Business Journal.
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