Coppell releases results from 2019 resident satisfaction survey

The results from Coppell's 2019 resident satisfaction survey were presented at an Oct. 22 meeting.

The results from Coppell's 2019 resident satisfaction survey were presented at an Oct. 22 meeting.

Hundreds of Coppell residents participated in the city’s 2019 satisfaction survey, and the results are now public.

Market research firm Issues and Answers conducted the survey, and a representative from the company presented the results at an Oct. 22 council meeting.

About 400 Coppell residents responded to the survey, according to the report. The city surveyed residents from March 5-25, and each interview lasted about 30 minutes.

Of those who responded, 98% said they feel safe in Coppell; 96% are satisfied with the city-provided services; and 95% are pleased with the appearance of the city. Some of the top-ranked city services were the public parks, fire department, police, and trash pickup and recycling.

"The results from this year's survey are pretty consistent with previous years and show continued high levels of satisfaction with the service and leadership demonstrated by the council,” Deputy City Manager Traci Leach said.

See the executive summary of the report below:



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