For almost 20 years, McSpadden’s Tire & Automotive has been serving the Austin community with quality auto service.

Owners Raymond and Dianne McSpadden opened their first South Congress mechanic shop in 1999, and 16 years ago moved the store further south to the current location at 4241 S. Congress Ave., Austin. Raymond had previously worked as a mechanic and manager at other auto shops in Austin before opening the family business.

“We try to develop relationships with out customers,” Dianne McSpadden said. “We want our customers to trust us.”

McSpadden Administrative Assistant Jean Coffman said the shop is known for having an honest staff of mechanics.

“We make a practice to take customers out and show them what we’re doing,” she said. “Being honest about what a repair is, not trying to upsell them and hopefully doing it right the first time [are goals].”

McSpadden’s offers everything customers would expect: oil changes, tire rotations and alignments, emission inspections and repairs to brakes, air conditioners, transmissions, belts and more. The business offers repairs for import, domestic and diesel vehicles, Coffman said.

McSpadden’s is also AAA certified, which means the business offers a 24-month, 24,000-mile, nationwide warranty, and that staff are Automotive Service Excellence certified, she said.

For customers waiting on repairs, McSpadden’s works to have same-day turnarounds when parts are available, Coffman said. Typical wait times for an oil changes and tire rotation is about 45 minute, she said. McSpadden’s is also cleaner and more comfortable than an average auto shop, Coffman said.

“You just don’t see too many automotive repair shops that are clean and decorated the way ours are,” she said.

Since 1999 the couple has opened a store on Wells Branch in North Austin and a location in the city of Bee Cave.

This summer, the company plans to open a shop in Buda, which will be larger in size than their others and act as a flagship location, Dianne said.

“We’re really excited about it,” she said. “Everything we’ve wanted to do with a store will be there.”