TECHNICAL DIFFICULTIES: Some Round Rock utility accounts will not receive late penalties or disconnections this month; payment site is back up and running

Round Rock utility customers who had bills due Aug. 10 and Aug. 17 will not be subject to late payment penalties or disconnection this month, following technical difficulties with the city's utility billing website. (Brooke Sjoberg/Community Impact Newspaper)
Round Rock utility customers who had bills due Aug. 10 and Aug. 17 will not be subject to late payment penalties or disconnection this month, following technical difficulties with the city's utility billing website. (Brooke Sjoberg/Community Impact Newspaper)

Round Rock utility customers who had bills due Aug. 10 and Aug. 17 will not be subject to late payment penalties or disconnection this month, following technical difficulties with the city's utility billing website. (Brooke Sjoberg/Community Impact Newspaper)

Round Rock utility customers with bills due Aug. 10 and Aug. 17 will not be subject to late payment penalties or disconnections during the month of August.

Information from the city cites technical difficulties with its billing site.


For the past two weeks, the city's utility billing website, https://rrtxwater.com, has been experiencing issues preventing customers from making payments, according to the city. Messages sent to customers regarding late payments on Aug. 10 and Aug. 17 should be disregarded, the city stated.

The site is now live and ready for customers to pay their utility bills.

Payment can also be completed by phone at 1-855-894-2392, in person at Round Rock City Hall or by mail to Utility Billing, 221 E. Main St., Round Rock Texas, 78664.
By Brooke Sjoberg
Brooke Sjoberg is the Round Rock reporter for the Round Rock and Pflugerville/Hutto editions of Community Impact Newspaper. She worked for The Gonzales Inquirer, The Daily Texan and The Daily Dot among other publications before coming to Community Impact. Brooke is from Seguin, TX and graduated from The University of Texas at Austin in 2020. Her last name is pronounced Show-burg.


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