Information from the city cites technical difficulties with its billing site.
For the past two weeks, the city's utility billing website, https://rrtxwater.com, has been experiencing issues preventing customers from making payments, according to the city. Messages sent to customers regarding late payments on Aug. 10 and Aug. 17 should be disregarded, the city stated.
The site is now live and ready for customers to pay their utility bills.
Payment can also be completed by phone at 1-855-894-2392, in person at Round Rock City Hall or by mail to Utility Billing, 221 E. Main St., Round Rock Texas, 78664.