“We have generators in place and operational to help us pump water through the system,” according to a post on the city’s Facebook page. “However, we do ask that everyone curtail non-essential water usage so the city’s water treatment plant can do its part to conserve electricity.”
The statement also said the city is prepared to continue providing service to its customers. A boil water notice is not in effect for water customers.
Customers may cut back on water use by only using water for drinking, cooking and dripping faucets.
Unlike water service, the city does not manage electric utilities. Oncor provides electric services for the area and the Electric Reliability Council of Texas manages the electric grid for the state. Oncor announced Feb. 16 that outages in its service area also included Round Rock.
"We understand the frustration that comes with a historic weather system like this," according to a response to a comment on the post. "We do have resources available for those in emergency situations related to outages. If you do need that information, please reach out to us with those questions. City staff are doing all we can at this time. The city has made arrangements for those in an emergency situation without power."