"I wanted to bring you up to speed on a current staffing crisis that we are experiencing at our restaurant," Thompson said. "We've felt over the last several weeks, we at times have had difficulty staffing our store to meet the service levels that are required."
Thompson said as of Aug. 23, his Chick-fil-A location is closing its dining room and curbside service. Thompson did not specify when the services will return but added the actions taken will allow drive-thru service at the restaurant to continue as well as deliveries through the Chick-fil-A mobile app and third-party delivery partners.
"We sincerely want you to know that we care about your business, and we're doing everything that we can to overcome this current staffing challenge that we're faced with," Thompson said, adding persons interested in a job at Chick-fil-A may apply at www.cfatalent.com.
A staff member at the Chick-fil-A location at 110 Louis Henna Blvd., Round Rock, also confirmed staffing issues are affecting operations there. There is no dining room at that location, but the eatery had to change its hours, which are normally from 6 a.m.-10 p.m., to 8 a.m.-9 p.m.
The staff member said it could be anywhere from two weeks to the end of September before that location is fully staffed again.