LRMC celebrates first anniversary, plans multiple campus expansions

Lakeway Regional Medical Center marked its one-year anniversary with a celebration that included food, music and prizes, but LRMC CEO David Kreye said there is more to come.

"As we sit here a year later, we are proud to have served nearly 12,000 people," Kreye said. "I think that is a huge deal and a testament to the quality of our medical staff and all of our employees as well. We've seen things really begin to explode in the last few weeks. Surgery volumes continue to grow, everything seems to keep growing. Actually, [April 15] was the busiest day we have ever had in radiology."

In addition to serving close to 12,000 patients, the hospital has performed more than 58,000 lab tests, 717 surgeries and 465 heart cauterizations, and has delivered 156 babies.

"Going forward we expect to see continued growth," Kreye said.

Kreye said he attributes that growth to experiences patients have had in the hospital.

"I think patients go home and they tell their friends and neighbors about how they were treated. It all goes back to the quality of care. With our patient satisfaction in the top 10 percent in the country, we know that a vast number of folks that come through are having an exceptional experience. If you have the quality right you continue to grow."

Just opened and coming soon

LRMC recently opened an orthopedics suite that has outpatient radiology on-site, a vein clinic and a sleep lab. Kreye said that in the next few years more specialists and other offices will be coming to the hospital.

"As we move forward, part of our focus is emergency departments," he said. "We want to help folks realize what we are capable of here, not just if you have a significant issue, but also that we can take care of urgent care needs."

A 150-bed assisted living facility is under construction on the LRMC campus and is under a 12-month construction cycle with developer Kendall Phinney, Kreye said.

The hospital also has plans for a second medical office building and has begun leasing space.

"As the first offices are filling up and we are figuring out ways to fit more people in there, we are just starting that process," Kreye said.

Kreye said there are also tentative plans for a hotel to the south of hospital, and bank pad with retail.

Responding to mishaps

State inspector reports cited a number of deficiencies at the hospital, the majority of which involved laboratories that were voluntarily closed by LRMC.

"I can promise you that at no time did we ever implant an expired implant in a patient. It was a clerical error. The date was entered wrong and has since been corrected," Kreye said.

Kreye said the hospital has had opportunities, like a lot of new businesses, to correct some things that could have been better. He said that every chart has been reviewed by a physician and no patient was harmed by any issue the hospital may have had.

"I'm proud to say that our lab's technology is first-rate," Kreye said. "It's second to none in the city and after as much scrutiny as we have been under, our lab functions remarkably well."

Odalis Mehta, marketing director for LRMC, said all the events happened in October 2012 and all the incidents have been addressed.

"We spend a remarkable amount of resources, both physically and financially, to make sure everything is working properly," Kreye said. "Anytime we have an issue, we take it remarkably seriously and we try to correct it as soon as possible."



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