The city of New Braunfels has launched a newly designed website that features streamlined navigation, a more modern look and a new tool kit for residents. The tool kit allows residents to report an issue or submit a request, and the website is under the new domain

According to city of New Braunfels officials, the website receives over 1.2 million annual visits. The new website is designed to be more user-friendly, and the main navigation and departmental navigation was restructured to make it easier to find important information.

“The newest feature on the website is a Submit a Request button on the homepage that takes residents to a comprehensive list of common requests received by the city, including a new addition that leads users to a [geographic information system]-powered map system where residents can report issues like potholes, street sign issues, drainage issues, and solid waste and recycling concerns,” said David Ferguson, communications manager for the City of New Braunfels, in a press release.

The city was able to acquire the domain from the United States Cybersecurity and Infrastructure Security Agency during the past year. According to the city of New Braunfels, the use of a .gov domain shows the New Braunfels website is an official government resource and gives users confidence in the legitimacy of the site. A .gov domain increases security and is only available to U.S.-based government organizations and other publicly controlled entities.

The new website was officially launched on July 18, but there are still ongoing improvements and modifications taking place. Any issued can be reported to [email protected]. To visit the new website, log on to