Capital Metro unveils new Operations Control Center during SXSW

The Capital Metropolitan Transportation Authority opened its new Operations Control Center on March 8.

The Capital Metropolitan Transportation Authority opened its new Operations Control Center on March 8.

The Capital Metropolitan Transportation Authority opened its new Operations Control Center on the first day of South by Southwest Conference & Festivals on March 8.

The new center will be the “central point of communication” for Capital Metro throughout SXSW and at all times from now on, according to a statement from the agency.

The Operations Control Center offers Capital Metro employees the chance to follow transit routes, view video cams of bus and train stops, monitor overcrowding and traffic around vehicles, and watch incidents on vehicles in real time, according to Jenn Golech, director of bus operations and service coordination for Capital Metro.

“The [Operations Control Center] enables all of our bus and rail dispatchers to work in a coordinated and seamless way to deliver service to our customers, as well as respond to service disruptions that occur in coordination,” Golech said. “Additionally, the [center] offers an increased ability to communicate information about services delays or disruptions to our customers via social media in near real time.”

Approximately 30 Capital Metro staff members work at the center in rotating shifts, including four new manager positions that were created to manage the room, its video wall and customer communications, Golech said.

Golech said the center will give Capital Metro the opportunity offer service “in a more coordinated and seamless way across all of our divisions.” Additionally, the transportation authority will be able to provide more information to customers due to the center.

Capital Metro passengers can contact the agency’s customer service department at 512-474-1200 or via social media, Golech said. Customers may also find out about extra services throughout SXSW at www.capmetro.org/specialevents.
By Abby Bora
Abby Bora started at Community Impact Newspaper in May 2017. After working as a reporter, she became editor of the Cedar Park-Leander edition in October 2018. She covers Leander ISD and city government. Bora graduated from Johnson & Wales University in Providence, R.I. with a bachelor’s degree in media and communications studies.


MOST RECENT

Travis County is approaching Stage 5 risk with 69 new hospitalizations July 6. (Community Impact staff)
Travis County reports 7 new coronavirus deaths July 6

Travis County is appoaching Stage 5 risk with 69 new hospitalizations July 6 and 64.6 per day this past week.

A photo of two women walking on a trail
Travis County reopens some parks after holiday weekend, warns more closures could come

Seventeen Travis County parks will reopen following Fourth of July weekend closures.

Austin Community College President and CEO Richard Rhodes
Austin Community College resumes some in-person classes July 6

The district is continuing to offer most classes online, but some classes have resumed in-person activities.

Pharmacist Emily Smith opens a cooler for a patient to place their self-swab coronavirus test at a Walmart drive-thru testing site in McKinney on June 29. (Shelby Tauber/The Texas Tribune)
Poll says Texans' hopes for quick return to pre-coronavirus life are fading

Texans remain focused on the coronavirus pandemic and are less optimistic about returning the state to normal quickly, according to polling by the Texas Politics Project at the University of Texas.

Texas Agriculture Commissioner Sid Miller recently backed a movement calling for the reopening of winery and distillery tasting rooms and brewery and brewpub taprooms. (Courtesy Adobe Stock)
Texas Agriculture Commissioner joins voices calling for reopening of tasting rooms, taprooms

In a letter to Texas Gov. Greg Abbott, Agriculture Commissioner Sid Miller said demand from distilleries and breweries provides an important revenue stream to the state's farmers.

Volunteers help load food at an event hosted by the Central Texas Food Bank at Del Valle High School in April. (Courtesy Central Texas Food Bank)
Central Texas Food bank announces four drives in July

Families in need can pick up free produce, milk, protein and shelf-stable items, as available, on four dates.

Travis County added 670 new coronavirus cases July 4-5.
Austin metro COVID-19 hospitalizations rise to 446 after holiday weekend

Travis County added 670 new coronavirus cases July 4-5.

The project is one of six that Travis County Commissioners Court on June 30 approved bond funding to support. (Community Impact Newspaper Staff)
Cascades at Onion Creek Apartments to bring affordable housing to South Austin

The development, partially financed by Travis County multifamily housing revenue bonds, will have over 200 income-restricted units.

Overall in Travis County there has been a total of 10,695 cases since mid-March.. (Community Impact Newspaper staff)
Travis County adds 571 COVID-19 cases; new restriction put in place ahead of holiday weekend

Overall in Travis County there has been a total of 10,695 cases since mid-March.

The First Street Foundation's dataset includes a forecast models that anticipate the effects of climate change and sea level rise. (Screenshot via First Street Foundation)
Analysis: FEMA may be undercounting national total flood risk by as much as 70%

The new dataset includes an interactive Flood Factor dashboard that anyone can use to assess the risk of flooding over a 30-year period for any address.

A photo of a person wearing a medical mask
Travis County Judge supports state masking order, says county will enforce

After Gov. Greg Abbot's statewise mandate to wear masks that cover mouth and nose, Travis County Judge Sam Biscoe voiced his support.