The entirety of the Lakeway Police Department was supposed to move in to the long-awaited $23 million police facility on Lohmans Crossing Road on April 15, but a problem with one of the servers delayed that date at least a week.
“The move-in date was supposed to be today,” Lakeway Police Chief Todd Radford said during the April 15 City Council meeting. “That unfortunately did not happen.”
While much of the police department has already begun unpacking boxes and settling in to the new facility, Radford said other components of the police force, such as dispatch, have been delayed in moving in to the building.
One of the main servers in the new building died April 14, and by 8 a.m. April 15, Radford said he and the department did not feel comfortable moving the entire staff into the building.
“This afternoon, our records managements system, which is really the biggest piece of information, was able to be pushed so at least we can access it to our old building, so there is some work that can be done this way,” Radford said. “But, in order to really move dispatch and 911 over, you have to be able to migrate all of that information, plus our computer-aided dispatch system, and that can’t happen in this environment as it’s in right now.”
Radford said he would be working with the IT vendor to find the solution to the software problem and hopes to be entirely moved into the new facility by April 23.
The project began in January 2018 and roughly 16 months later is almost fully operational.