Lake Travis-Westlake clinics, hospitals provide guidance on how to seek medical attention amid coronavirus

(Graphic illustration by Shelby Savage/Community Impact Newspaper)
(Graphic illustration by Shelby Savage/Community Impact Newspaper)

(Graphic illustration by Shelby Savage/Community Impact Newspaper)

As more patients test positive for the coronavirus in the U.S., Texas and Travis County health care clinics will continue to determine if patients may seek attention in person or via telemedicine services.

Community Impact Newspaper reached out to nearly a dozen clinics and hospitals in the Lake Travis-Westlake area for information and guidance for patients in need of care, whether they suspect their illness might be related to the coronavirus or whether the problem is unrelated.

The following information will be updated as more area health care facilities respond to Community Impact Newspaper's query and is also included in the interactive map below.

Baylor Scott & White Clinic-Lakeway

3108 S. RM 620, Lakeway


For telemedicine information: Baylor Scott & White has virtual care options such as video visits via its app, MyBSWHealth, on the web or via the mobile app. Users can text BETTER to 88408 to download it. Patients with an upcoming scheduled visit will soon be contacted by their provider as work continues to convert in-person appointments to virtual care options as appropriate.

For more information on in-person visits: Those who need a new appointment should call a provider’s office. For anyone who has questions or concerns about their risk of infection with coronavirus, a free online screening questionnaire is available on MyBSWHealth. The results of this questionnaire may give reassurance about low risk with recommendations for hygiene and social distancing or may recommend further evaluation for those with more significant risk.

More information: The best way to find updated information about hours of operation as well as resources related to the coronavirus is to visit individual location pages on

This information applies to all Central Texas Baylor Scott & White Health locations, including:

Baylor Scott & White Clinic-River Place

10815 RM 2222, Bldg. 3A, Ste. 100, Austin


Baylor Scott & White Clinic-Westlake

1001 Westbank Drive, West Lake Hills


Baylor Scott & White Institute for Rehabilitation

2000 Medical Drive, Lakeway


Baylor Scott & White Medical Center-Lakeway

100 Medical Parkway, Lakeway


Baylor Scott & White West Hills Family Health Center

11805 FM 2244, Ste. 100, Bee Cave


Bee Caves Urgent Care

11614 Bee Caves Road, Ste. 130, Austin


Use telemedicine if: This facility has no telehealth options, and patients should refer to their insurance companies for more information on those services. Other options for information include Baylor Scott & White Health at or Ascension Seton at

Come into the facility if: If there are no respiratory complaints—respiratory complaints refer to those that are mild to severe and could mean any kind of trouble breathing and beyond. Bee Caves Urgent Care does not have any kind of testing for or related to coronavirus.

How to utilize telemedicine: Patients should refer to Baylor Scott & White Health, Ascension health care or call their insurance provider.

FastMed Urgent Care

2303 S. RM 620, Ste. 210, Lakeway


Use telemedicine if: FastMed is not offering telemedicine at this time and is asking patients to call in for best reference.

Come into the facility if: FastMed is only accepting online appointments at, where patients can fill in paperwork in advance. This is for patients with non-coronavirus-related injuries or illnesses. Patients with flu and strep-like symptoms can still be seen but are still asked to call Community Care first to rule out coronavirus symptoms.

How to utilize telemedicine: Patients concerned about coronavirus are referred to Community Care at 512-978-9015. It is a nonprofit that will help direct patients further for coronavirus testing.

St. David’s Emergency Center-Bee Cave (free-standing ER)

12813 Galleria Circle, Bee Cave


Use telemedicine if: not offering telemedicine services

Come into the facility if: N/A

How to utilize telemedicine: N/A

VIK Complete Care ER and Urgent Care

6836 Bee Caves Road, Ste. 112, Austin


Use telemedicine if: clinic is not offering telemedicine at this time

Come into the facility if: Any general emergency is seen 24 hours a day. Patients with respiratory, fever or flu-like symptoms should call first. Triage by phone is done before the patient enters the building to determine next steps. Patients with mild symptoms—cough and fever—need to stay at home and refer to department of health guidelines. Patients with severe coronavirus symptoms—difficulty breathing, fever, cough—are asked to call first. Triage is done by phone before medical personnel escorts the patient through a separate entrance for evaluation and treatment.

This information also applies to:

VIK Complete Care ER and Urgent Care

518 S. RM 620, Bldg. H, Ste. 200, Lakeway

By Brian Rash
Brian has been a reporter and editor since 2012. He wrote about the music scene in Dallas-Fort Worth before becoming managing editor for the Graham Leader in Graham, Texas, in 2013. He relocated to Austin, Texas, in 2015 to work for Gatehouse Media's large design hub. He became the editor for the Lake Travis-Westlake publication of Community Impact in August 2018.


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