Georgetown Customer Service Center to open as part of SU 560 in 2028

The first floor will include the utility billing department, an IT data center, public meeting spaces, the economic development department and a 5,000-square-foot retail space, according to the June 9 presentation.

Other city departments located on the second and third floors will include development services, code compliance, human resources and askGTX. The facility will also house a remote police office, and remote library lockers and book drops.

Digging deeper

SU and Georgetown officials entered a 99-year land lease for the project.

The university is deeding approximately 1.8 acres of land to the city and will handle the construction of the initial utilities and collector roads. Georgetown will provide an $8.5 million transportation incentive grant to fund road improvements, such as turn lanes and a future traffic signal.

The city will also build a 350-space shared parking lot, which includes 99 secured spots for the city's fleet vehicles.

Remember this?

At full build-out, SU 560 will include 110,000 square feet of office and research space, 45,000 square feet of retail, 150 multifamily homes, a 110,000-square-foot hotel and conference center, a 38,000-square-foot entertainment venue, and 35 acres of parks and open space, according to a university news release.

What’s next

Construction on the Customer Service Center will begin in September, and the facility is expected to open its doors to the public in mid-2028.