Georgetown officials issued a boil water notice July 5 for Georgetown water customers in 10 different neighborhoods near I-35 due to a nearby water main break likely related to flooding conditions in the area.

Affected areas could have low or no pressure, according to a city news release.

What residents should know

Neighborhoods in the city’s boil water notice include:
  • North Old Town and North Addition
  • Parkview Estates
  • Katy Crossing
  • Stillwater
  • Crystal Knoll
  • Villages of Berry Creek
  • Golden Oaks
  • Reatta Trails
  • Country Club
  • Rivery
10 neighborhoods in Georgetown have been issued a boil watch notice following a water main break near I-35. A full interactive map of affected areas can be found on the city's website. (Courtesy city of Georgetown)
10 neighborhoods in Georgetown have been issued a boil watch notice following a water main break near I-35. A full interactive map of affected areas (in red) can be found on the city's website. (Courtesy city of Georgetown)


Water for drinking, cooking and ice making should be boiled and cooled prior to consumption to ensure the destruction of harmful bacteria and microbes, per the release. Water should be brought to a vigorous rolling boil and then boiled for two minutes.


Residents can boil water prior to washing hands, brushing teeth, drinking and more, per the release. Children, seniors and people with weakened immune systems are more vulnerable to harmful bacteria.

The backstory

Williamson County Judge Steven Snell declared a local state of disaster in response to rising flood waters the morning of July 5, Community Impact previously reported.

During a July 5 news conference, Gov. Greg Abbott expanded his previous disaster declaration issued the evening of July 4 to include Williamson, Travis, Bexar, Caldwell, Burnet and Guadalupe counties. Abbott also signed a request for a federal disaster declaration to receive “immediate and ongoing help” from the federal government, he said.


“We will continue to add counties, as needed, as conditions either worsen or improve in counties across the state of Texas,” Abbott said at the conference. “We will ensure that every asset and resource the state has is going to be made available to every county that’s the subject of this disaster declaration.”

County and city officials recommended for some residents near parts of Georgetown and Liberty Hill to evacuate July 5 as the San Gabriel River water levels continued to rise. The county is under a flood watch until 10 p.m. July 5, and officials are not recommending evacuated people return until daylight July 6.

What’s next?

Public water system officials will notify water customers when water is safe to drink or consume and the boiling process is no longer necessary, per the release.


Residents experiencing a water outage not already shown on the city’s water outage map may call 512-930-3640 and press 1. The system will recognize a customer’s number if it’s tied to the water utility account, according to the release.

Updates on Georgetown water outages and flood conditions will be posted on the city's website, here. Residents with questions may call 512-930-3640 or email [email protected].