The city of Georgetown is partnering with The Caring Place, a nonprofit in Georgetown, to provide qualified customers financial assistance with their utility bill.

The Good Neighbor Fund, which allows utility customers to add onto their monthly bill to support neighbors in need, now has a new option: Customers can elect to round up their utility bill, with all the proceeds going to the Good Neighbor Fund, a news release said. Donations support The Caring Place, which administers the fund, to provide financial assistance with utilities to more families in need.

“As more residents are affected by the pandemic, we expect to see a rise in the number of utility bill assistance requests,” City Manager David Morgan said in the release. “This is an easy way to help our neighbors. Even small change can make a big difference. We are pleased to include this option for our customers and want to thank everyone already participating in the program.”

Customers can sign up to donate online at Customers will be able to choose from two donation options:

  • Contribute a specific monthly donation amount.

  • Round up the monthly utility bill to the nearest dollar and donate the overage to the fund. For example, if a participant’s utility bill totals $151.02, it would be rounded up to $152. The extra 98 cents would be donated to the fund.

With either option, the pledge will appear as a line item on the utility bill, the release said. Participation in either Good Neighbor Fund Pledge program is voluntary and can be canceled at any time by contacting the city's customer care center at 512-930-3640 or [email protected]

During the 2020 fiscal year, the Good Neighbor Fund assisted 215 families with more than $45,000 in utility charges, the release said, adding The Good Neighbor Fund is completely supported by utility customer contributions. Currently, 2,764 customers contribute to the fund.

Customers who would like to request assistance can visit for more information or call 512-943-0709 and leave a message.