In its weekly Tuesday morning meeting, the Williamson County commissioners court recognized a few 911 operators as they were awarded by the Emergency Communications of Williamson County.

National Public Safety Telecommunicator Week, April 8-14, recognizes the work, commitment and performance of 911 operators and radio dispatchers. Williamson County Emergency Communications employees were presented with achievements such as Trainer of the Year, Telecommunicator of the Year, and the Exceptional Service award.

Emergency Communications Director Scott Parker said not only do operators send help and services, but they also advise, direct and provide medical care over the phone.

"Ninety percent of the time, emergency calls are answered on the first ring that we receive," Parker said. "Until services arrive, operators can stay on the phone with the caller, if needed, to direct them through a medical procedure such as CPR or delivering a baby."

Once on board, 911 operators and radio dispatchers start a training academy for about two months, work with a trainer for another two months, then undergo continuous training while on the job for about one to two years, according to Emergency Communications Assistant Director Gene Smith.

"Our operators are trained to know that the most important thing is finding where the emergency is located in order to send help as soon as possible," Parker said. "They're motivated to serve and are passionate about helping others. We're really proud to present these awards to our team."

The emergency communications department serves approximately 550,000 Central Texans, 22 state and local law enforcement agencies, 12 fire departments and Williamson County EMS in Round Rock, Georgetown, Leander, Cedar Park, and Taylor, along with portions of Austin, according to Williamson County.