Boil notice partially lifted in Austin, water service expected to be fully restored Feb. 22

Austin Water lifted its boil water notice for customers within its central pressure zone the morning of Feb. 22. (Amy Denney/Community Impact Newspaper)
Austin Water lifted its boil water notice for customers within its central pressure zone the morning of Feb. 22. (Amy Denney/Community Impact Newspaper)

Austin Water lifted its boil water notice for customers within its central pressure zone the morning of Feb. 22. (Amy Denney/Community Impact Newspaper)

Austin Water customers who live within the utility's central pressure zone, which covers parts of the central, east and southeastern areas of the city, can now safely use water for drinking, cooking and making ice without needing to boil it.

The water utility made the announcement the morning of Feb. 22 after tests by the Texas Commission on Environmental Quality confirmed the tap water is safe to consume. Customers can see if they live in the central zone on Austin Water's interactive map. Those in the north, south, northwest and southwest zones are still asked to boil water as of 7:30 a.m. Feb. 22.

Subfreezing temperatures after a Feb. 14 winter storm led to water main breaks, burst pipes, increased water use and power loss at the city's largest water treatment plant caused Austin Water's storage capacity to plummet and water pressure to drop, leading the utility to implement the boil water notice and ask customers who did have water to make efforts to conserve.

"Please continue to conserve water as the work of restoring water service to full capacity continues," Austin City Manager Spencer Cronk said in a statement.

Austin Water Director Greg Meszaros said in the statement the utility expects to have all water service restored Feb. 22 and the boil notice to be fully lifted shortly after.


For those without water, the city and county are distributing one case to each customer who visits any of 16 different sites located throughout the city between 9 a.m. and 5 p.m. The full list of sites is available here.
By Jack Flagler
Jack is the editor of Community Impact Newspaper's Central Austin and Southwest Austin editions. He began his career as a sports reporter in Massachusetts and North Carolina before moving to Austin in 2018. He grew up in Maine and graduated from Boston University, but prefers tacos al pastor to lobster rolls. You can get in touch at jflagler@communityimpact.com


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