For the family-owned team at DRIP Plumbing, customer service and homeowner education aren’t afterthoughts; they’re the foundation of everything the company does.
In 2023, owners Tobias and Regina Dyer launched the business, building DRIP Plumbing through word-of-mouth, licensed expertise and a commitment to treating both customers and employees with genuine care.
From the beginning, the couple focused on clear communication and upfront pricing.
Their team explains trip charges, provides flat-rate options and walks homeowners through recommendations without pressure. This approach has helped the company earn a strong reputation across Denton and Collin counties.
Today, DRIP Plumbing is staffed by licensed plumbers with years of experience, supported by an office team dedicated to honest, direct customer communication.
As colder months approach, Tobias Dyer said homeowners can take a few simple steps to reduce the risk of freeze-related plumbing issues.
Three things homeowners can do before a freeze
North Texas has seen colder winters in recent years, and Dyer noted that plumbing systems in the region aren’t designed for extremely low temperatures. When temperatures drop suddenly, frozen outdoor fixtures, tankless water heaters in attics and pipes can quickly become problems.
Here are the core steps he recommends:
1. Protect outdoor fixtures
The first problems during a freeze typically involve outdoor plumbing. Dyer shared that the first things to bust are sprinkler systems, hose bibs and backflow preventers.
Homeowners should take the following steps to help prevent this:
- Turn off sprinkler systems
- Cover outdoor spigots
- Make sure any outdoor plumbing is insulated
2. Keep warm air moving indoors
Dyer explained that plumbing on exterior walls is especially vulnerable when temperatures fall. To help protect indoor pipes, homeowners should open cabinet doors on exterior walls so warm air can circulate. They should also keep the home’s heat on, even when out of town.
3. Drip both hot and cold water
One of Dyer’s strongest recommendations is to drip both sides of a faucet, not just cold water.
“You really want to go to a two-handle fixture and crack both the hot and the cold [handles] instead of a one-handle fixture,” he said. “Hot [lines] are going to be the first lines to bust because of thermal expansion.”
He added that dripping one fixture on each side of the house, especially fixtures located on exterior walls, gives better protection.
What homeowners should also watch for: aging sewer lines
In addition to freeze-related issues, Dyer emphasized that sewer line problems are a major concern in the region.
He said DRIP Plumbing sees a lot of tunneling and re-pipe work due to sewer breaks, ground movement and root intrusions. These issues are common in older homes with cast iron piping.
“Cast iron [piping] has outlived its life expectancy. ... It was only designed [to last] 40-50 years.”
Because many homes in the Denton area fall into that age range, slow drains, recurring clogs or gurgling can be early warning signs of a more serious issue.
While these repairs aren’t tied to cold weather, Dyer noted that wet conditions can make the problem worse, because roots search for water, leading to more aggressive intrusions into aging lines.
Customer service is at the heart
DRIP Plumbing also emphasizes small touches that make a lasting impact.
After each visit, the team leaves gift bags filled with items such as magnets, jar openers and ice packs to thank homeowners for choosing their company. They also install water alarms next to key fixtures throughout the home. These small devices sound if moisture is detected.
These extras, along with their optional maintenance plan that provides discounts, reflect the company’s emphasis on long-term care rather than one-time transactions.
DRIP Plumbing is currently offering drain clearing for just $103, and if they can’t get the line moving, the service is free. They are also currently offering $50 off any plumbing service.
Click here to learn more or to request service today.
The above story was produced by Multi-Platform Journalist Sydney Heller with Community Impact's Storytelling team with information solely provided by the local business as part of their "sponsored content" purchase through our advertising team.
