VIA implements largest at-once set of service improvements

Effective Jan. 12, VIA Metropolitan Transit launched its largest set of service improvements that has ever been simultaneously implemented by the agency.

In a nutshell

According to a news release, the changes were feasible due to the hiring of 107 new full-time bus operators and the accelerated progress of the Better Bus Plan—VIA’s multiyear initiative designed to improve frequency, reliability and overall system performance. The changes affect 30 routes across VIA’s service area, the release states.

“This is the largest set of service improvements VIA has implemented at one time, and it directly supports our mission to connect people to what matters most,” Jon Gary Herrera, VIA president and CEO, said. “We remain committed to delivering a strong system with faster, more frequent and more reliable service that expands access to the places our customers need to go every day.”

According to the release, VIA used data—such as bus operator availability, current travel patterns, requests from the public and opportunities to maximize improved customer experience with faster, more reliable service—to determine route changes and updates.