New Braunfels Utilities launches customer satisfaction survey

New Braunfels Utilities launched its annual customer satisfaction survey on March 6 to measure the community’s overall satisfaction with NBU.

The survey is intended to help gauge the satisfaction of its 59,000 customers and identify opportunities for the utility company to improve.

“To achieve that, NBU asks that customers participate in the phone or email survey and provide their valuable opinions,” NBU officials said in a press release. “Customer participation is vital to capture a significant sample to receive the most accurate data.”

The NBU customer satisfaction survey will be conducted by GreatBlue Research Inc., a third-party professional research firm in Glastonbury, Connecticut. A random sampling of NBU customers will either be called or emailed. If you are contacted and have Caller ID technology, the firm’s name—GreatBlue—will appear. The incoming phone number will appear as 830-541-2794, according to NBU officials.

For email survey requests, customers may receive an email from GreatBlue Research with the email address [email protected]. Satisfaction surveys from either of these platforms and associated with their respective number or email address will ensure the survey is legitimate. The survey will not ask you for your account information or any payment transaction information, according to NBU officials.

NBU customers can also complete the survey online by visiting www.nbutexas.com. Participants will remain anonymous. The survey will take approximately eight minutes to complete.

The customer satisfaction survey is expected to conclude on March 31.