Family-owned store focuses on customer service
Founded by Larry Stick in 1975, Billiard Factory now consists of 15 stores including the Bee Cave store located at 12812 Shops Parkway, Ste. 200. The home entertainment store has since been handed down to Stick's sons Tony and Ryan, who continue the company's commitment to customer service.
"I come from a customer service background," Billiard Factory Regional Manager Bob Cohen said. "That's all I know. We want to take care of the customer. That's what we want to do."
Customer service is easy to do well if everything is going right. A true test of the quality of customer service is when things are not going well, he said.
It is the quality of customer service along with a location in a popular shopping center that has resulted in business increasing 30 percent through July compared with last year, Cohen said.














