Now, Shepherd owns PuroClean of Kingwood, which helps home and business owners clean up and mitigate property damage caused by water, fire, mold, biohazardous waste and most other situations that require professional cleanup. The business opened in January 2019.
“To be a good engineer, you have to make sure all your bases are covered and understand the importance of what good documentation looks like, what a good scope [of work] looks like,” Shepherd said. “All of that is very applicable to this business.”
According to Shepherd, PuroClean’s initial role is to assist customers by assessing property damage on-site and figuring out the best path forward to restore as much damage as possible.
“It’s not unusual for us to walk into a situation that’s completely chaotic,” he said. “We’re meeting people sometimes on the worst day of their life. My job is to kind of bring some order to that chaos.”
However, Shepherd said his role extends beyond helping his customers with damaged property.
“I like to take a holistic approach [and] not just make sure that their property is taken care of, but make sure that if they need temporary housing, they have a place to go,” he said. “If they have belongings that have some ... sentimental value, we make sure those are taken care of.”
Despite the experience he brought to the job, Shepherd said there was still a learning curve when he first opened PuroClean. Within the first nine months of opening, Kingwood was hit with a tornado and experienced several flooding events, including Tropical Storm Imelda.
“It was kind of a baptism by fire,” he said.
Shepherd said he is content with keeping his business in the Kingwood area, noting he likes to be able to service the area he calls home.
“[The most rewarding part] is being able to accurately scope a job so [customers] get an equitable payout from their insurance company, and [their property] is made whole or even better,” he said.
PuroClean of Kingwood
405 Moonshine Hill Loop, Humble
281-713-4545
www.puroclean.com/humble-tx-puroclean-kingwood
Hours: available 24/7
