The details
While service continued uninterrupted through September, Waste Management will collect trash using old and new carts until Sept. 30. Frontier will officially take over all trash and recycling services starting Oct. 1, according to the city’s website.
The process, which began Sept. 8, involves a third-party company delivering Frontier carts and removing old Waste Management carts across the city, according to the website. New carts are delivered the day before a neighborhood’s regular pickup day. For example, if a resident’s trash day is Friday, new carts will arrive on Thursday.
Once delivered, residents are asked to place their Waste Management carts at the curb as usual, regardless of whether they are full or empty. After Waste Management completes its scheduled collection, the old carts will remain at the curb until the third-party company retrieves them, according to the city’s website.
According to the website, the transition may cause carts to remain curbside for extended periods until they are collected. Homeowners’ associations and management companies have been notified to help prepare for the temporary inconvenience.
Diving in deeper
City officials said they are aware of confusion circulating on social media and clarified several points for residents:
- Waste Management will continue service through September despite the delivery of Frontier carts.
- Residents who have not yet received carts or who received a different number than expected should contact the city of Conroe’s Utility Billing Department at [email protected].
- The number of Frontier carts delivered corresponds with the number of carts billed on the utility account.
