City of Denton’s utility bill payments system down from cyber incident

Denton residents have been unable to pay online utilities bills through the city’s website due to a cyber incident, city staff confirmed in a news release.

What’s happening?

Since Feb. 6, the online portal through the city’s website has been unable to process credit and debit card payments through BridgePay, the city’s card payment vendor.

BridgePay officials said a cyber incident caused the outage, though the outage does not currently involve a card data breach.

It’s unclear when the system will be operational again, and city officials are encouraging residents to visit www.cityofdenton.com/paymybill for the latest updates.

What’s next?

All late fees have been suspended as of Feb. 6 and will continue to be suspended until Feb. 13.

There are still several ways residents can pay their bills. For those who still want to pay online, customers can go to their utility billing account and select Venmo, PayPay or Paypal credit as a payment method.

Residents can also pay through their bank directly via eCheck.

There are also in-person options where residents can pay at the city’s customer service lobby at 601 E. Hickory St.

The lobby is open 8 a.m-5 p.m. Monday through Thursday, and 8 a.m.-noon on Friday. The 24/7 kiosks will be available as well, and extra city staff will be on hand to help with payments.

Other payment options can be found here.