Montgomery County to be first in state to adopt new 911 system

“We believe it will save time and make for a more efficient response when in an emergency,” VanSteenberg said.

Additionally, call takers can initiate a text message session if there is a bad connection.

The MCECD has also adopted Smart911Facility, a similar service designed for businesses, schools and other large facilities to protect employees and visitors. If an individual calls 911 from within a registered facility, first responders are able to look at information about the facility before they arrive.

Although Smart911 is a national service, it is not yet transferable between areas using a different service provider like Harris County. VanSteenberg said he suggests people who live in one county and work in another set up a profile for both 911 response services. Harris County’s service is available at 911.org.

Texting a 911 call taker is expected to be an option for Montgomery County residents soon. VanSteenberg said call takers should be able to receive emergency text messages by early 2017. Harris County already has the texting capability.

VanSteenberg said although calling 911 is preferred, texting can be helpful in some situations where an individual cannot hear or speak.

“Call if you can, text if you can’t,” he said.