The city of Kyle announced July 22 it will be launching the Kyle Cares Emergency Utility Bill Relief Grant Program to provide economic relief for its residents in light of the coronavirus pandemic.

The grant program will help residential utility customers within city limits have uninterrupted access to utility services, including water, wastewater, solid waste and storm drainage, according to a press release sent by the city.

Funds for the Kyle Cares Emergency Utility Bill Relief Grant Program come through the Coronavirus Aid, Relief and Economic Security Act.

Utility bills issued for the months of March, April and May are eligible for the program. The funds may be used for all utility services billed by the city, monthly service charges for utility services, late payment fees or service disconnection fees.

According to city information, to qualify for the economic relief program residents must:

  • be an in-city residential customer with an active utility account that has not been closed; and
  • be the primary individual registered to the utility account and be the one who opened the account.
Residents must also:
  • be experiencing financial hardship due to COVID-19 through job loss, reduction of income; or
  • be at or below the federal income thresholds for low income.

Residents must also provide proof of their financial hardship caused by the pandemic, by showing proof of income, pay reduction, unemployment claim or a letter from their employer confirming business closure, layoff or pay reduction.

The program does not cover account deposits, new initiation fees or other service applications.

Residents who qualify for the grant program will be issued a monetary credit that will be applied to their utility account for the months of March, April and May. The credit will not be applied to outstanding balances prior to March 1.

In addition, no refunds to utility customers receiving financial assistance under the grant program will be allowed. Any unused monetary credit from the grant will roll over to the next month.


Applications for the relief program open July 22. To start an application, click here.