TxTag rolls out new website to upgrade customer service features, streamline bill paying

After years of customers reporting issues, TxTag launched a new website with upgraded customer service features to make bill paying easier. TxTag, which is operated by the Texas Department of Transportation, is an electronic toll-collecting system.

The new operational system was unveiled Jan. 11 to improve the TxTag experience. The mobile-friendly website has stronger security and streamlined features. Representatives from TxTag are also now utilizing advanced technology to resolve issues faster.

To sign up for TxTag it should now only take about five minutes using a license plate number. Current customers will need to update their login credentials when visiting the new website for the first time.

During the transition to the new system, toll transactions from October to January started posting to accounts Jan. 11. While the system is catching up, TxTag is alerting customers they might notice several transactions since October posting in one day.

For those enrolled in the AutoPay program, TxTag encourages customers to check their balance to ensure there are enough funds to cover the costs. Customers who add a credit card to their account or join AutoPay will be automatically charged for amounts owed at that time.

Improvements to security were made to data processing and customer information. The data is now stored in a secure government-operated cloud. Sensitive credit card and banking information are now encrypted.

More online options:

• convert Pay By Mail account to TxTag account;
• assign TxTag stickers to specific vehicles;
• reactivate suspended tags;
• activate TxTag purchase from retail stores;
• track account correspondence and inquiries;
• add or update authorized users; and
• improved live chat support