TxTag rolls out new website to upgrade customer service features, streamline bill paying

TxTag rolled out a new website for customers to track their accounts and pay bills easier. (Community Impact Newspaper file photo)
TxTag rolled out a new website for customers to track their accounts and pay bills easier. (Community Impact Newspaper file photo)

TxTag rolled out a new website for customers to track their accounts and pay bills easier. (Community Impact Newspaper file photo)

After years of customers reporting issues, TxTag launched a new website with upgraded customer service features to make bill paying easier. TxTag, which is operated by the Texas Department of Transportation, is an electronic toll-collecting system.

The new operational system was unveiled Jan. 11 to improve the TxTag experience. The mobile-friendly website has stronger security and streamlined features. Representatives from TxTag are also now utilizing advanced technology to resolve issues faster.

To sign up for TxTag it should now only take about five minutes using a license plate number. Current customers will need to update their login credentials when visiting the new website for the first time.

During the transition to the new system, toll transactions from October to January started posting to accounts Jan. 11. While the system is catching up, TxTag is alerting customers they might notice several transactions since October posting in one day.

For those enrolled in the AutoPay program, TxTag encourages customers to check their balance to ensure there are enough funds to cover the costs. Customers who add a credit card to their account or join AutoPay will be automatically charged for amounts owed at that time.


Improvements to security were made to data processing and customer information. The data is now stored in a secure government-operated cloud. Sensitive credit card and banking information are now encrypted.

More online options:

  • convert Pay By Mail account to TxTag account;

  • assign TxTag stickers to specific vehicles;

  • reactivate suspended tags;

  • activate TxTag purchase from retail stores;

  • track account correspondence and inquiries;

  • add or update authorized users; and

  • improved live chat support



MOST RECENT

Wag-A-Bag is headquartered in Round Rock. (Megan Cardona/Community Impact Newspaper)
Wag-A-Bag to operate under new ownership, name; Austin, TxDOT at odds over I-35 overhaul; and more top Central Texas news

Read the most popular business and community news from the past week from the Austin area.

Program plans call for expanding University Boulevard between A.W. Grimes Boulevard and SH 130. (Megan Cardona/Community Impact Newspaper)
Round Rock commits another $30M to Driving Progress road projects

Projects breaking ground this month include expanding University Boulevard and widening Gattis School Road.

Road closure stock image
TxDOT to demolish I-35 ramp in North Austin early Saturday morning

State crews will perform controlled implosions of the northbound I-35 to northbound US 183 flyover between 6-8 a.m. in the morning on May 8 and May 15.

Here are the most recent coronavirus updates from Williamson County. (Community Impact staff)
Here is what you need to know about COVID-19 in Williamson County

Here are the most recent coronavirus updates from Williamson County.

Regymen Fitness opened a location in Round Rock in April. (Courtesy Regymen Fitness)
Regymen Fitness opens studio in Round Rock

The studio offer high-intensity group classes.

SH 130 and Pecan Street intersection project in Pflugerville (Megan Cardona/Community Impact Newspaper)
3 transportation projects to follow in Pflugerville, Hutto

Construction continues on Pecan Street and Limmer Loop/FM 1660.

East Social House is now Lamppost Coffee as of May 1. (Kelsey Thompson/Community Impact Newspaper)
New ownership: Lamppost Coffee buys East Social House in Hutto

The coffee shop also has a location in Round Rock.

Round Rock planning and zoning commission will recommend rezoning 65.5 acres as a PUD to City Council. (Courtesy Mark IV Capital Inc.)
Round Rock commission recommends PUD rezoning for The District

The Round Rock planning and zoning commission recommended rezoning the future site of The District as a PUD to City Council.

Wag-A-Bag is headquartered in Round Rock. (Megan Cardona/Community Impact Newspaper)
Round Rock-based Wag-A-Bag to be acquired, name to eventually be changed

The Rabb family currently operates 16 locations of the gas station and convenience stores.

Construction on the RM 620 project near I-35 in Round Rock continues. (Amy Bryant/Community Impact Newspaper)
Construction of roundabout continues on RM 620 near I-35 in Round Rock

Phase 2 of the 620 project won't wrap up until Feb. 2022.