New Braunfels Utilities: company is working on solution as fears of exorbitant bill hikes grow

Like many other cities throughout Texas and beyond, New Braunfels was covered in ice and snow for the majority of last week, resulting in unusually high demand for power and water. (Rachal Russell/Community Impact Newspaper)
Like many other cities throughout Texas and beyond, New Braunfels was covered in ice and snow for the majority of last week, resulting in unusually high demand for power and water. (Rachal Russell/Community Impact Newspaper)

Like many other cities throughout Texas and beyond, New Braunfels was covered in ice and snow for the majority of last week, resulting in unusually high demand for power and water. (Rachal Russell/Community Impact Newspaper)

In an effort to diminish customer concerns over perceived skyrocketing utility bills in the wake of last weeks extreme winter weather event, New Braunfels Utilities on Sunday announced a plan is in the works.

A Feb. 21 news release from the company, which services most utilities consumers in the New Braunfels area, states the plan will help residential and commercial customers minimize high bills brought about by weather-related water leaks.

"New Braunfels Utilities recognizes that many of our customers will most likely experience some hardship due to this week’s extreme winter weather conditions," the release states. "We plan to make a one-time adjustment to all residential and commercial water and wastewater accounts."

The release does not divulge specifics on the plan, but stated it will assist or aid customers who may have higher bills due to freeze-related leaks or unusually higher usage for faucet dripping in order to prevent freezing at their home or business.

While the true cost to both NBU and its customers is not yet fully calculated, the release states, it will likely be considerable.


With regard to electricity bills, the release states that like many other Texas utility companies, NBU has experienced sharp increases in the cost of fuel. However, the local company is pursuing every financing tool within its ability to spread the financial impact over years.

"Spreading out the costs, if approved, will minimize the impact to customer affordability, which is important since everyone in our community and beyond has already been through a very difficult time," the release states. "As prices stabilize and while our team assesses the final financial impact, NBU will continue working with its Board of Trustees and the New Braunfels City Council to find the most financially reasonable solutions for our community."

Community Impact Newspaper will update this story as details are forthcoming.
By Brian Rash
Brian has been a reporter and editor since 2012. He wrote about the music scene in Dallas-Fort Worth before becoming managing editor for the Graham Leader in Graham, Texas, in 2013. He relocated to Austin, Texas, in 2015 to work for Gatehouse Media's large design hub. He became the editor for the Lake Travis-Westlake publication of Community Impact in August 2018.


MOST RECENT

Meet the candidates running for NBISD. (Community Impact Newspaper staff)
Q&A's: Meet the candidates running for New Braunfels ISD board of trustees

Hear from the candidates for the New Braunfels ISD board of trustees.

See a breakdown of COVID-19 cases, vaccinations and more local data. (Community Impact Newspaper staff)
Comal County surpasses 10K confirmed, probable COVID-19 cases

Since March 2020, 10,022 confirmed and probable cases of COVID-19 have been reported in Comal County.

The New Braunfels ISD board of trustees (Lauren Canterberry/Community Impact Newspaper)
Breaking: NBISD names finalist in superintendent search

The board will vote May 10 to finalize the selection.

New Braunfels went into stage 2 drought restrictions April 19. (Brian Rash/Community Impact Newspaper)
New Braunfels now in Stage 2 drought restrictions

The announcement came via an April 19 news release and means customers can use a hand-held hose, bucket, drip irrigation system, or soaker hose that does not spray water in the air before 10 a.m. and after 8 p.m., rather than any time of day.

The New Braunfels ISD board of trustees (Lauren Canterberry/Community Impact Newspaper)
New Braunfels ISD to announce superintendent finalist

The finalist will be named at a special meeting tonight at 6 p.m.

Blue Corn Harvest Leander is located at 11840 Hero Way W., Bldg. A, Leander. (Taylor Girtman/Community Impact Newspaper)
Blue Corn Harvest opens in Leander; park, pizzeria launches social club and more Central Texas news

Read the latest business and community news from the Central Texas area.

Jack Allen's Kitchen will be at 1345 E. Whitestone Blvd., Cedar Park. (Rendering courtesy Jack Allen's Kitchen)
7 restaurants coming to Cedar Park, Leander; new murals to go up in Georgetown and more top area news

Read the top business and community news from the Central Texas area from the past week.

The program, which began this week in San Marcos, gives Amazon and Whole Foods employees and contractors direct access to COVID-19 vaccinations. (Courtesy Amazon)
Amazon begins rollout of statewide vaccination clinics for employees

The program, which began this week in San Marcos, gives Amazon and Whole Foods employees and contractors direct access to COVID-19 vaccinations.

Hannah Sullivan, a Galen College of Nursing student, prepares a Moderna vaccine during a January vaccine clinic in Comal County. (Lauren Canterberry/Community Impact Newspaper)
Comal County continues vaccine partnerships with local nursing programs

Local nursing students have played an integral role in Comal County’s coronavirus vaccination efforts by administering doses during weekly clinics.

Austin FC supporters celebrate the official announcement of the team in January 2019. (Amy Denney/Community Impact Newspaper)
How, where to watch historic first Austin FC match April 17

Check out this list of breweries, pubs and restaurants around Central Texas that are hosting watch parties for April 17's inaugural Austin FC game.

Z'Tejas' chorizo dumplings are served on the Arboretum location's porch. (Iain Oldman/Community Impact Newspaper)
Z'Tejas to open in Avery Ranch; butcher, deli to open in Dripping Springs and more Central Texas news

Read the latest business and community news from the Central Texas area.

Chad Niland and Jason Sublett operate the restaurant, which has been open since 2016. (Lauren Canterberry/Community Impact Newspaper)
The Downtowner Bar & Kitchen reopens in New Braunfels after yearlong closure

The restaurant closed in March 2020 due to coronavirus restrictions and costs associated with operating at limited capacity. Now the owners are reopening with a new menu ahead of the summer season.