Overview: At Koala Cooling & Plumbing, homeowners and business owners throughout Round Rock and all of Central Texas can find HVAC services like AC repair, AC replacement, indoor air quality and blown-in insulation and plumbing services like water heater repair, water heater replacement and water softeners—all built around a customer-first approach.
Who do you call when your AC or plumbing fails in the Austin area?
Whether you own a home or operate a business, needing an HVAC or plumbing company is rarely convenient.
It seems that the AC breaks down on the hottest day of the year and you can’t even sleep, or you find no hot water when you are trying to shower to get ready for work. In those moments, homeowners want someone they trust to fix the problem.
That idea has shaped Koala Cooling & Plumbing since the beginning.
Behind the Austin-area HVAC and plumbing company is a story of entrepreneurship, hands-on experience and a belief that great service starts with taking care of people one customer at a time.
The backstory
Scott Feller entered the contracting world while studying engineering in college. What began as a summer job grew into a business. After graduating and working as an engineer for 5 years, Feller moved to Austin in May, 2000 to return to entrepreneurship and build a roofing company from the ground up. Scott met his wife Stacie in 2011 and they married in 2012. They moved from Hutto to Round Rock in 2019 and are equal owners in both companies.
In 2016, Stacie left the executive team of Texas Mutual, and joined the business. She quickly became President, growing business and refining processes in the company that would become Kanga Roof.
Through years of working with owners, the Fellers learned that trust has to be earned. They found the best way to grow was not through promises but through consistently delivering quality work, up-front pricing and taking great care of customers.
That customer-first philosophy became the foundation for Koala Cooling when it was launched in 2019 bringing that customer-centric approach to HVAC services. In 2023, Koala became Koala Cooling & Plumbing when it opened a plumbing service department with the same approach.
Koala Cooling & Plumbing is a separate company from KangaRoof. Scott manages AC and plumbing, while Stacie manages roofing.
What services are offered?
Today, Koala Cooling & Plumbing serves homeowners in Round Rock, Pflugerville, Hutto, Georgetown, Taylor, Cedar Park and Leander with the following services:
- AC repair
- AC replacement
- Indoor air quality improvements
- Blown-in insulation
- General plumbing services
- Water heater repair
- Water heater replacement
- Water softeners
Earning homeowners' trust
At Koala, earning a homeowner's trust begins long before a repair is complete. It starts with making the process clear and straightforward.
To help homeowners feel confident in their decisions, Koala Cooling & Plumbing focuses on:
- Transparent pricing: AC Replacement prices are available online before scheduling an appointment. More transparent pricing is planned for 2026 and 2027.
- 100% Satisfaction Guarantee: If a customer is unhappy with any work completed, the company will provide a full refund.
- Koala Club: Membership provides preventative maintenance, priority scheduling, discounted service fees, and discounts on all repairs and all new equipment.
- Locally owned service: This company has not been purchased by a large conglomerate or a private equity firm. It is locally owned, locally operated.
- Honest recommendations: The goal is to help homeowners choose the solution for their needs—not just sell a new piece of equipment..
Hear from customers
The true measure of Koala Cooling & Plumbing’s work is not the company’s claims but homeowners’ experiences after the job. They have over 1300 Google reviews, 1000 for HVAC and over 300 for Plumbing with 4.9 and 5.0 stars, respectively.
"Our mission is simple: take care of people and do the right thing," Feller said. "Hearing from our customers lets us know we're delivering on that promise."
That commitment is reflected in homeowner feedback about Koala Cooling & Plumbing.
One homeowner said the team "responded quickly and took great care" of their situation, adding that Koala "thoroughly investigated every aspect" of the system to ensure the right repairs were made during an urgent situation.
Another customer praised the company for going "above and beyond," noting the team's support in navigating HVAC issues in a new home.
Long-time customers value the company's consistency, with one homeowner stating that after more than five years with Koala, they would "never use another company" due to the care shown to customers and employees.
Experience the Koala difference
Koala Cooling & Plumbing has built its reputation on clear communication, quality work and earning trust one homeowner at a time. To learn more, here is all the information you need:
- Website: www.KoalaCooling.com
- Phone: 512-759-8800
- Email: [email protected]
- Location: 1102 S Industrial Blvd., Suite C, Round Rock
What services does Koala Cooling & Plumbing offer?
Koala Cooling & Plumbing provides HVAC and plumbing services, including AC repair and replacement, plumbing services, water heater repair and replacement, water softeners, indoor air quality solutions and insulation services.
What areas does Koala Cooling & Plumbing serve?
Koala Cooling & Plumbing tries to stay north of the Colorado River, and serves homeowners and small businesses throughout Round Rock and Greater Austin.
What makes Koala Cooling & Plumbing different from other HVAC companies?
Koala Cooling & Plumbing focuses on transparent pricing, honest recommendations, local service and a customer-first approach built around earning trust one homeowner at a time.
The above story was produced by Multi-Platform Journalist Chloe Chapel, with the Community Impact's Storytelling team, using information solely provided by the local business as part of their "sponsored content" purchase through our advertising team.