After a young man was seriously injured in a car accident, he required invasive back surgery. However, when his medical insurance provider initially refused to approve the procedure, The Carlson Law Firm stepped in.
Roberto Flores, Attorney and Partner at the firm’s Round Rock location, worked with multiple doctors to help secure approval for the surgery, but the fight didn't end there.
Because the crash involved multiple vehicles and insurance providers, the case quickly became complex. Flores worked to ensure the insurance companies understood the full impact the accident had, and will continue to have, on the young man's life.
“We had the ability to communicate that impact, to have the doctors get him the medical treatment, and to make sure everyone understood that this is more than just a medical bill; this is a reality that this young person is certainly going to have to deal with for the rest of his life, and they need to pay him for that,” Flores said.
This is just one example of how The Carlson Law Firm prioritizes their clients, especially when it comes to personal or commercial vehicle accidents. These accidents can leave individuals with physical injuries, as well as the stress and uncertainty of navigating a complicated system.
What should people do in the first few days following an automotive accident?
After an accident, the first thing to do is get to safety. Once that is complete, contact a lawyer immediately.
“People often speak to their insurance company relatively quickly. They typically want to fix their car, and that tends to be the most important thing, understandably,” Flores said. “But insurance companies start building a case against them the moment they start talking, so I always tell people to talk to a lawyer as soon as they can. The lawyer can investigate the case and gather information.”
Gathering information quickly is important, as it can only be retained for a certain amount of time. Flores said that if a person waits 15 to 30 days, the information may already be gone.
How does The Carlson Law Firm help their clients beyond the courtroom?
The Carlson Law Firm focuses on helping clients access both physical and mental health treatment that fits their schedules and locations.
For example, someone may live in Round Rock but work in Austin. Because the firm is based in Central Texas, the team can connect them with medical and mental health providers throughout the region, making it easier to attend appointments during a lunch break or after work.
Many clients are surprised by how much mental health treatment contributes to their recovery.
“A lot of clients are dealing with more mental harm than they want to admit, so I make sure they get that treatment as well,” Flores said. “I’ve had clients say, ‘Thank you for that; I actually needed it more than I realized.’ Often, people get so busy that they don’t take care of themselves, so I encourage them to do so.”
Being prepared for ‘100 different fights’
While clients focus on healing, The Carlson Law Firm is working on their case, gathering medical records, negotiating with health and car insurance providers, and preparing for potential litigation or lawsuits.
“When planning cases, I’m planning for 100 different fights,” Flores said. “I hope we don’t have these fights, but I have to prepare; I have to be looking 20 miles down the road. It’s a long, complicated process, but it’s what I do every day, and I enjoy doing it.”
At The Carlson Law Firm, the phrase "courtroom-proven, compassion-driven" serves as a guiding principle.
Flores said the “compassion” side begins with listening. He takes time to understand how an accident has affected a client’s life and ensures they understand every step of the legal process.
The “courtroom-proven” portion reflects the firm’s readiness to take a case as far as necessary.
“‘Courtroom proven’ means preparing for trial, having the resources and the skill to take the case to trial, put it in front of a jury or a judge, and fight tooth and nail for our clients. That’s how to get the client the most money,” Flores said.
For those who have been injured in an auto accident, The Carlson Law Firm is here to help. Click here to contact the team or to learn more today.
The above story was produced by Senior Multi-Platform Journalist Sydney Heller with Community Impact's Storytelling team with information solely provided by the local business as part of their "sponsored content" purchase through our advertising team.
