When an air conditioner fails in the Texas heat or a water heater leaks, homeowners must sort through a long list of companies and decide who to trust inside their home.
In those moments, the difference is not just who can show up; it is how the work is overseen once they do.
Sirius Plumbing & Air Conditioning built its reputation around that experience, guided by a simple idea: to make lives better.
The why behind the work
At Sirius, everything starts with a simple idea: make lives better. For Garrett, which is not a slogan, it is the reason the company operates this way.
That mindset affects the team’s day-to-day work.
Expectations are simple: do your best, do the right thing and treat people fairly. These standards are reinforced through weekly training and team meetings focused on communication, accountability and continuous improvement.
A different kind of service call
Instead of treating service calls as a single fix, Sirius technicians walk homeowners through the situation and lay out options before any work begins.
The goal is to remove pressure from the decision-making process.
Homeowners learn how to fix the issue, improve long-term performance, and optional upgrades for comfort or efficiency. The focus is on clarity, not urgency.
The Sirius customer guarantee
“At Sirius Plumbing & Air Conditioning, the customer experience comes first,” said owner Brent Garrett. “Our Customer Guarantee is the foundation of how we serve our neighbors and stand behind our work.”
Sirius’ pledge to you:
- 100% money back guarantee: For all Air Conditioning, Heating, and Plumbing Services. We guarantee any service call we perform at your home. If you are not completely satisfied, we will return 100% of your investment—call for details.
- Fixed right and left better than we found it guarantee: If at any time one of our replacement or service repairs fails within ninety days of our visit, we will come back to your home and repair it again at no extra cost to you.
- Property protection guarantee: All property such as lawns, shrubbery, carpeting, floors, walls, furniture, and door frames is protected. Damaged property will be replaced or repaired. Protective shoe covers and hall runners will be used in all areas of work.
- Clean home guarantee: We will leave our work area in your home as clean or cleaner than we found it, and we will not track dirt and grime through your house.
- Honest employee guarantee: Honesty and integrity are at the heart of Sirius Plumbing and Air Conditioning. We only hire the best technicians in the business. We perform background checks on all our employees. We demand they be honest, committed, caring and highly skilled.
Why trust Sirius in your home?
For Sirius, trust is built through consistency—showing up prepared, communicating clearly and treating every home with care.
Technicians are background-checked, trained in technical work and communication, and expected to treat every home with care. Work areas are protected, cleanliness is maintained, and the space is left as found.
It is a straightforward approach built on doing things the same way every time.
Built on decades of experience.
Brent Garrett’s path into the industry started early. He grew up around the trade, working alongside his father’s plumbing and HVAC business from age 12. That hands-on foundation led to a licensed career as a master plumber and HVAC contractor, along with formal training in accounting.
After launching his first service company out of a truck in Richardson in the 1990s—and later selling it—Garrett co-founded Sirius Plumbing & Air Conditioning with his wife, Jeni, in 2005.
By 2015, the Garretts fully owned the company, shaping it into a locally focused service provider built around consistency, training, and customer experience. Today, Sirius operates with more than thirty employees serving North Dallas communities.
Local by design
Sirius intentionally keeps its service area small, operating within a 10-mile radius of the Dallas North Tollway and State Highway 121, including Frisco, Plano, McKinney, Allen and Carrollton.
That decision is about responsiveness and familiarity. A tighter service area means faster scheduling, more consistent service and technicians who consistently work in the same neighborhoods.
“We want to be the best before we’re the biggest,” Garrett said.
Practical advice for homeowners
After decades in the industry, Garrett says most significant issues start small.
- Know your home’s water shut-off valve location.
- Water heaters typically last 8–10 years
- Replace HVAC filters every 1–2 months
- Schedule HVAC maintenance twice a year
- Flush or service water heaters regularly
“Most issues we see could have been avoided with basic maintenance,” Garrett said.
Experience Sirius offers.
Now through the end of the summer—August 31—receive a $1,500 discount on a new RHEEM HVAC system. Financing is available.
Sirius Plumbing and Cooling is a proud partner with RHEEM.
For more information, call 972-235-6600 or visit www.siriuspac.com.
The above story was produced by Multi Platform Journalist Chloe Chapel with Community Impact's Storytelling team with information solely provided by the local business as part of their "sponsored content" purchase through our advertising team.
