Helping North Texas feel at home: How Service Experts puts families and comfort first

As temperatures begin to cool across North Texas, homeowners are preparing to switch from air conditioning to heating. But after months of sitting unused, heating systems may not always be ready when the first cold front arrives.

At Service Experts, preparing for changing seasons is about more than maintaining equipment; it means helping families avoid unexpected problems, manage household expenses and keep their homes comfortable year-round.

With local roots dating back to 1910 through Levy & Son, Service Experts combines more than a century of North Texas service history with the resources of a nationwide home services organization.

“When someone invites us into their home, they’re trusting us with something important,” said Justin Hawkins, general manager of Service Experts' Dallas-Fort Worth operations. “We don’t take that lightly. Our job is to listen, understand what matters to them and help them make the best decisions for their home and their family.”

Why is preventive home maintenance important as the seasons change?

North Texas weather can be unpredictable, with homeowners running their air conditioners one day and turning on the heat the next.

Over time, dirty filters, restricted airflow and worn components can affect system performance, increase energy consumption and contribute to unexpected breakdowns.

Hawkins encourages homeowners to take a proactive approach rather than waiting until something stops working.

“One of the biggest things we want homeowners to understand is that a little preventive maintenance can go a long way,” he said. “Nobody wants to wake up on the coldest morning of the year and discover their heat isn’t working. Our goal is to help people avoid those situations whenever possible.”

Service Experts recommends several simple steps to prepare for colder weather:

• Test your heating system early. Turn on the heat before the first major cold front to make sure it’s operating properly.

• Replace air filters regularly. Dirty filters restrict airflow and force equipment to work harder.

• Check for drafts and insulation concerns. Address air leaks around windows and doors and inadequate attic insulation.

• Prepare plumbing for freezing temperatures. Disconnect outdoor hoses, protect vulnerable pipes and address small leaks before temperatures drop.

• Schedule a professional heating tune-up.  Have a technician inspect heating equipment, evaluate performance and identify potential concerns.

These small steps can help homeowners protect their equipment, improve comfort and potentially avoid costly emergency repairs.

What makes Service Experts different from other home service companies?

When a heating system fails or a plumbing problem occurs, homeowners aren’t simply looking for someone who can fix the issue. They’re looking for someone they can trust.

Service Experts believes that trust begins with listening, communicating clearly and treating every homeowner with respect.

“We understand that every family has different needs, priorities and budgets,” Justin said. “Not every problem requires the same solution. We want our customers to understand what’s happening in their home, what their options are and feel confident about whatever decision they make.”

That approach extends beyond individual repairs. Service Experts provides a comprehensive range of home services, allowing homeowners to work with one company for many of their household needs:

• Heating and air conditioning repairs, maintenance and installations

• Plumbing repairs, water heaters and water treatment solutions

• Attic insulation, airflow improvements and indoor air quality solutions

• Whole-home backup generator installation and service

• Preventive maintenance programs and emergency repairs

Backed by trained professionals, licensed plumbers and extensive industry resources, Service Experts aims to make maintaining a home simpler and less stressful.

“Our customers work hard for their homes,” Justin said. “They deserve to feel comfortable in them, and they deserve to know that the people they’re calling genuinely care about doing the right thing.”

What warning signs indicate a home needs professional attention?

Not every heating, cooling or plumbing problem begins with a major breakdown. Sometimes, the earliest warning signs are subtle.

Uneven temperatures throughout the home, unusual noises, weak airflow, unexpected utility bill increases and persistent humidity can indicate underlying HVAC concerns. Inconsistent water temperatures and small plumbing leaks may also signal problems that require professional attention.

Hawkins encourages homeowners to prepare plumbing systems before freezing temperatures arrive. Service Experts offers plumbing inspections and winterization services to identify vulnerable areas, along with Generac whole-home backup generators to help homeowners prepare for power outages.

For unexpected problems, Service Experts provides 24/7 emergency service for urgent heating, cooling and plumbing needs.

“Nobody plans for their furnace to quit or a pipe to burst,” Hawkins said. “When those things happen, people want answers, they want help and they want to know someone is going to take care of them. That’s the experience we want our customers to have.”

How does Service Experts make home maintenance more manageable?

To help homeowners stay ahead of repairs and manage expenses, Service Experts offers flexible membership programs designed to simplify ongoing home care.

• Maintenance+ Membership: Provides preventive HVAC maintenance, with options for plumbing inspections and additional benefits to help homeowners identify potential issues early.

• Service Experts Advantage Program™: Offers eligible homeowners new equipment through a monthly leasing program that includes professional installation, ongoing maintenance and covered repairs, including eligible parts and labor.

The goal is to provide flexibility and help homeowners choose the solution that best fits their household needs.

“We never want someone to feel like they have only one option,” Hawkins said. “Whether it’s maintaining the system they already have, making a repair or exploring something new, our responsibility is to help them understand the choices available and find what works best for them.”

Commitment that goes beyond the service call

For Hawkins and the Service Experts team, continuing the company's century-long North Texas legacy means building lasting relationships with homeowners.

“We want to earn their trust, be there when they need us and build relationships that last for years,” Hawkins said. “That’s how you become part of a community.”

Whether homeowners need a routine heating tune-up, plumbing assistance or an emergency repair, Service Experts wants North Texas families to know they have a local team ready to help.

“At the end of the day, this business is about people,” Hawkins said. “It’s about families being comfortable in their homes, knowing they have someone they can count on and feeling good about the service they receive. If we do those things right, everything else takes care of itself.”

To learn more about Service Experts, explore maintenance programs or schedule an appointment, visit www.serviceexperts.com/dallas-tx or call 972-619-7607.

Frequently Asked Questions