A cracked windshield rarely occurs at a convenient time.
Maybe it’s a rock from a highway truck. Maybe it’s a shattered sunroof during a hailstorm. Sometimes, it’s something as unexpected as a turkey vulture crashing into a windshield driving.
For the Glass Doctor Auto of Cedar Park team, those stressful moments are exactly when customer care matters most.
“We’re there when people are not having a good day,” said Jennifer Contner, outside sales manager and owner. “You just had bad luck, and we try to make that a little bit better.”
A family-run business with a personal approach
Glass Doctor Auto of Cedar Park is a locally owned, family-operated shop specializing in auto glass repair, replacement and tint services. Founded by Russ and Susan Burleson, the business is now led day-to-day by Jennifer Contner and her husband, Shane, who prioritize communication, integrity and experience.
That people-first approach has helped the business earn nearly 500 five-star reviews from customers across the Cedar Park area.
According to Jennifer, the reviews often mention more than quick repairs or fair prices.
“The common denominator I see is people discussing the team and how we provide a professional and human experience,” she said. “People appreciate talking to someone who listens and understands their situation.”
Instead of treating repairs as transactions, the team focuses on understanding each customer’s situation—whether they need a fast turnaround before work, reassurance after an accident or help navigating repair options.
A new addition to the team
As the company grows, Glass Doctor Auto of Cedar Park hired a new inside sales representative, Susan, who has nearly two decades of auto-glass industry experience.
The addition is expected to improve communication, scheduling and response times for customers while helping operations run more smoothly for technicians.
“She’ll be a primary contact and help make communication swift, clear and positive,” Jennifer said. “We want every customer to feel informed, taken care of and confident throughout the process, while helping our team stay efficient and responsive.”
The new hire allows the leadership team to spend more time connecting with the local community through chamber events, partnerships and outreach efforts.
Communication and integrity drive the experience
In an industry that can sometimes feel intimidating to customers, Jennifer said transparency is one of the company’s biggest priorities.
Instead of overwhelming customers with technical jargon, employees explain repairs in simple terms and communicate if issues arise, including defective parts, delays or safety concerns.
- Honest communication during the repair process
- Mobile service options for repairs
- Lifetime workmanship warranties
- Windshield protection plans with unlimited chip repairs for one year
- Advanced calibration services for modern vehicle safety systems
- A customer-first approach focused on empathy and education
“We don’t cut corners,” Jennifer said. “I never want a customer to feel confused or intimidated. We want them to understand the why behind our recommendations.”
Going the extra mile
That commitment often extends beyond the repair.
Jennifer recalled helping a mother clean shattered glass from her child’s car seat after a break-in damaged both side windows.
“She was most concerned about the glass being everywhere in the baby seat,” Jennifer said. “As a mom, I understood that concern.”
The team vacuumed the vehicle, cleaned the car seat and ensured the family felt safe getting back on the road.
That attention to detail has helped Glass Doctor Auto of Cedar Park gain recognition within the network. According to Jennifer, the company’s technicians recently ranked among the top 20 service providers nationwide, including automotive and full-service divisions.
Whether customers are facing storm damage, a break-in, or an unexpected crack, the team hopes people remember there’s a local business ready to help.
To learn more about services or schedule an appointment, visit Glass Doctor Auto of Cedar Park.
The above story was produced by Multi-Platform Journalist Chloe Chapel, with the Community Impact's Storytelling team, using information solely provided by the local business as part of their "sponsored content" purchase through our advertising team.
