For the first time in over 20 years, the Hays County Tax Office will be updating its property tax software to modernize the system. Taxpayers will not have access to the system until mid-October.
The gist
The county’s transition to a new property tax system aims to improve the Tax Office’s efficiency and operations. Staff will have access to updated technology, making it easier to serve community members, according to a Hays County news release.
“After more than two decades on our current system, this upgrade is an important investment in how we serve Hays County taxpayers,” said Tax Assessor-Collector Jennifer Escobar.
The current property tax system will be unavailable from Sept. 21 to Oct. 13 to complete the transition to the new software. Services that will be unavailable during this time include:
Online property tax payments
Property tax account lookups and balance information
Payment history and tax statement requests
Other services requiring access to property tax account records
Residents can pay their property tax by cash or check in person at any Hays County Tax Office location or use a Tax Office drop box during this time, according to the release.
“While the transition will require a brief period of limited service, the new system will give our staff better tools to work efficiently and provide the level of service our growing community expects and deserves,” Escobar said.
Also of note
Residents who need access to important information during the transitional period, including an account balance, payment history, tax statement or other property tax account records, should obtain the records prior to Sept. 21.
