Nonemergency 911 calls decrease following launch of mobile health unit in New Braunfels

MIH Specialist Ashley Cammack said the service adds another tool to the belt of emergency service workers.

“The MIH program gives those first responders the ability to refer patients they know are ready for help directly into our program. It’s a powerful step in bridging care for those who need it most,” Cammack said in the release.

About the program

The New Braunfels Fire Department uses raw call data to determine which patients need to be added to the program. Fire department staff and other emergency responders can also make referrals. New Braunfels officials receive around 1,300 emergency calls annually from residents identified as high callers, with some calling as many as 20-30 times per year, as previously reported by Community Impact.

While the program vehicle carries basic life support equipment, the MIH specialists help patients navigate and receive local resources outside of the emergency response system to address continued care, according to the city’s emergency services website.

In other news

The program was recently awarded the Municipal Excellence Award by the Texas Municipal League for its innovation and operational excellence in public health and safety, according to the city.

The Municipal Excellence Award is given to programs and initiatives that provide innovative services and long-term value to cities and that have the ability to be adapted to other cities across the state, according to the league’s website.