Q&A: Learn plumbing tips from New Braunfels-based Ott Plumbing

What is something about plumbing that most people wouldn’t normally think about?

Dallas Ott: We run gas lines to pool heaters and generators have been huge because of the crazy weather. So I think a lot of people when they think of plumbing they wouldn’t normally think of gas to plumbers, working with energy companies to do gas testing and annual gas testing. It could be something that could be missed.

Is there a particular issue that flies under the radar in local homes that you see a lot?

Dallas Ott: Hydrostatic testing for tree roots is something you literally don’t see or hear because it's under your house completely. So this can cause slab leaks on the drain sewer system, which can’t be detected by [New Braunfels Utilities]. This could end up being a break in your system you weren’t ever aware of.

David Fetters: Have a regular plan to keep things running like new. The second you hear a running toilet, it can cost thousands of gallons if you let it run for a month. Be up front, get it fixed fast. Getting preventative maintenance done can save you so much in the long run on things you normally wouldn’t find until it’s too late. And then you’ll eventually get hit with a $30,000 bill that you’ve never planned for.

What is the first step (aside from shutting the water off) a homeowner should take in case of a flooding emergency caused by plumbing?

David Fetters: Plumbing is so unique in the sense that most people don’t even want to think about it. The ramifications of just a running toilet are staggering on a monthly basis. So, open your eyes, see it, and react quickly. Also, make sure to check the water pressure levels and make sure they are at a level acceptable in your neighborhood.