Denton County Transportation Authority seeks feedback on new GoZone on-demand service

A proposed GoZone on-demand rideshare service will replace most of Denton County Transportation Authority’s Connect Bus fixed-route services and current on-demand zones by September.

In some cases, the proposed service will extend beyond the agency’s current service structure. The service will also expand service to 365 days a year.

The new service will replace the Highland Village Lyft Discount program as well as all fixed bus routes in Denton and Lewisville, except Denton Connect Routes 3 and 7. Other demand services transitioning the agency to a majority on-demand service model will also be replaced.

GoZone functions through a new mobile app from service provider River North Via. Passengers will have to create an account on the new app to purchase tickets for many of DCTA’s services, including GoZone.

Passengers who don’t have access to a smartphone can book trips over the phone or visit the Downtown Denton Transit Center to purchase trips in person.

Denton County Transportation Authority is accepting public feedback on the proposed GoZone service plan and fare promotion through June 25 at DCTAfeedback.net and at in-person events posted at dctafeedback.net/gozone/public-events.

The DCTA board of directors will discuss user feedback and consider approval of the proposed service at the end of July.