According to the announcement, the transit service suspension—which began Feb. 14 at 7 p.m.—also includes the closure of METRO high-occupancy vehicle/transit lanes and the METRO RideStore. However, METROLift clients who need to take medically necessary trips should contact the METROLift Reservations Center to schedule rides, the release stated.
METRO's customer service call center can be reached daily from 8 a.m.-5 p.m. at 713-635-4000.
"METRO's services will resume only when it is safe to do so, and this may be a gradual return based on weather conditions," a Feb. 12 Facebook post from Houston METRO reads. "These proactive measures are being taken to protect the health and safety of the Authority's customers and employees and are in full support and cooperation with Houston Mayor Sylvester Turner and Harris County Judge Lina Hidalgo as they ask residents to stay off the roads until conditions improve."
Houston METRO officials encourage Harris County residents to continue monitoring the entity's website and social media accounts, such as Facebook and Twitter, for additional updates. Additional information about current roadway conditions is available on Houston TranStar's real-time traffic map.