Dignity Health unveils new tool to help patients navigate emergency departments

Dignity Health unveiled a new digital tool to make it easier for patients to navigate the emergency department, according to a news release from Dignity Health's Arizona Division. (Alexa D'Angelo/Community Impact Newspaper)
Dignity Health unveiled a new digital tool to make it easier for patients to navigate the emergency department, according to a news release from Dignity Health's Arizona Division. (Alexa D'Angelo/Community Impact Newspaper)

Dignity Health unveiled a new digital tool to make it easier for patients to navigate the emergency department, according to a news release from Dignity Health's Arizona Division. (Alexa D'Angelo/Community Impact Newspaper)

Dignity Health unveiled a new digital tool to make it easier for patients to navigate the emergency department, according to a news release from Dignity Health's Arizona Division. The tool provides patients with real-time, mobile updates about their wait times and next steps, according to the release.

This new partnership with Vital, the makers of AI-powered software for hospital emergency departments, will help ensure that patients and their loved ones feel informed when visiting the emergency department, according to the release.


ERAdvisor from Vital Software is available at four Dignity Health Arizona hospital sites—including St. Joseph’s Hospital and Medical Center, Chandler Regional Medical Center, Mercy Gilbert Medical Center and St. Joseph’s Westgate Medical Center. It is also being provided at two Dignity Health free-standing emergency departments located in Glendale and Litchfield Park. The partnership aims to enhance the patient experience at the hospitals by helping patients feel more in control of their visit with automatic and detailed updates that can be easily shared with friends and family, according to the release.

“While COVID-19 has impacted health care in many ways, one that has not changed is our mission to provide exceptional patient care,” said Jessica Allen, clinical director of Chandler Regional’s Emergency Department, in the news release. “By putting ERAdvisor into place, we’re helping to assure patients that we’re taking the appropriate steps to make sure they are well-cared for when they are at our Dignity Health hospitals—while also allowing our team to communicate directly with patients all along their visit.”

ERAdvisor helps keep patients informed and in control of their visit by providing real-time content and text message updates to patients and their families through their smartphone, according to the release, and the application includes the latest information on wait times, next steps, progress on labs and imaging and information about care teams. The application also is tailored for each patient’s journey and language.


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