Q&A: City answers common questions about Chandler's policy on masks

On June 22, the city of Chandler updated its website with frequently asked questions and answers regarding the city's policy on face coverings. (Courtesy Adobe Stock)
On June 22, the city of Chandler updated its website with frequently asked questions and answers regarding the city's policy on face coverings. (Courtesy Adobe Stock)

On June 22, the city of Chandler updated its website with frequently asked questions and answers regarding the city's policy on face coverings. (Courtesy Adobe Stock)

Chandler Mayor Kevin Hartke signed a proclamation June 19 making face masks a requirement for people over the age of 6 in the city where physical distancing is not possible. Several hours later, the Maricopa County board of supervisors adopted a mask requirement across all of Maricopa County.

The move to create a mask requirement came after Gov. Doug Ducey gave local governments the power to implement such a rule with an executive order June 17.

On June 22, the city of Chandler updated its website with frequently asked questions and answers regarding the city's policy on face coverings.

The following questions and answers are from the city's webpage about face masks and have not been edited.

Which set of guidelines do I follow to comply with face covering requirements?


Within the City of Chandler, please follow the guidelines set forth by Mayor Kevin Hartke in the Proclamation Regarding the COVID-19 Pandemic, issued on June 19, 2020.

This proclamation abides by public health guidelines to mitigate the spread of COVID-19 and Governor Doug Ducey’s Executive Order 2020-40.

The Mayor’s proclamation supersedes the Maricopa County Board of Supervisor’s Regulations Requiring Face Coverings within the incorporated areas of Chandler.

Do I need to wear a face covering in Chandler?

Everyone 6 years of age or older shall wear masks or face coverings when they are in businesses and public places where continuous physical distancing from others cannot be maintained unless it is not practical or feasible to do so.

Employees who interact with the public and consumers engaging in face to face consumer activities are required to wear face coverings.

The requirements for businesses and public places apply to all organizations, including private (for-profit) companies, nonprofit entities, sports leagues, etc.

Who is exempt from wearing a face covering?

  • Anyone who has trouble breathing, or is unconscious, incapacitated or otherwise unable to remove the mask without assistance

  • People with medical or mental health conditions or developmental disabilities

  • People exercising religious rights

  • Children under 6 years old

  • Restaurant patrons while they are eating or drinking

  • People exercising outdoors as long as physical distancing is maintained


Why are face masks needed?

There is evidence that people with COVID-19 can spread the disease, even when they do not have any symptoms. More information about how the virus is spread and how to protect yourself is available on the CDC’s website.

What type of face covering do I need?

Residents are encouraged to wear cloth or surgical masks and reserve medical-grade masks for health care workers and first responders.

What if I don't have a face mask?

The CDC provides instructions for homemade cloth face coverings on their website. Those in need of assistance or supplies can contact For Our City-Chandler and Salvation Army Chandler.

What happens to people who don't wear a face covering in mandated areas?

The City of Chandler is focused on educating people on the importance of wearing face coverings and will give everyone an opportunity to comply. People with exemptions will not be required to produce documentation to verify their condition.

What if I see a business not complying?

Chandler-based businesses not complying with these guidelines and Governor Ducey’s Executive Orders can be reported to the Chandler Police Department’s non-emergency line by calling or texting 480-782-4130.

I own a business, what does this mean for me?

Governor Ducey’s Executive Order 2020-40, requires all businesses to establish and enforce policies recommended by regulatory agencies to limit and mitigate the spread of COVID-19. Specific requirements for businesses, restaurants and bars can be found on his website and all related questions should be directed to his office at 602-542-4331.

Chandler’s Economic Development team is also available to assist businesses in need of support due to COVID-19 at 480-782-3030.

How long will this last?

The City of Chandler plans to review requirements set forth by its proclamation every two weeks.



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