"All available crews worked overnight assessing damage and restoring power to more than 30,000 [customers]," NES said in a statement on May 4. "Additional crews are arriving to help, but that comes with some challenges as other utilities in Tennessee were also affected by the storms, and COVID-19 is preventing some states from sending crews."
During Monday morning's coronavirus task force media briefing, NES President Decosta Jenkins said power restoration times will depend on individual circumstances and that power in some areas may be out of service for up to two weeks.
“The safety of our customers and our crews are our top priority, and we will be taking safety precautions related to COVID-19 to make sure that, even when restoring power, we are practicing social distancing,” Jenkins said.
District 25 Council Member Russ Pulley said the storm caused significant damage in the Green Hills area, with downed trees leaving some residents displaced from their homes. Pulley there are resources available for these residents, including possible temporary shelter at an area hotel.
“With the bleak outlook from NES, I recommend planning on this being at least a two-week process and be grateful if you happen to be lucky enough to get power ahead of that timeline,” Pulley said in a May 4 update to residents. “If you have loved ones in need of more suitable facilities, there are a couple of hotels and other locations who have some space available.”
Find Pulley’s latest update as well as more information about resources available for displaced residents here.