Williamson County closes COVID-19 call center

County residents can now call the health department with COVID-19 questions. (Courtesy Pexels)
County residents can now call the health department with COVID-19 questions. (Courtesy Pexels)

County residents can now call the health department with COVID-19 questions. (Courtesy Pexels)

After 13 months of service, Williamson County officials announced that the county's COVID-19 Public Information Line has been shut down.

After fielding more than 22,000 calls, the line was shut down April 30. County officials cited a slowdown in call volume as more residents receive the vaccine.


“As the information surrounding the pandemic changed over the course of the year, so did the questions the community had,” said Hannah Bleam, external affairs officer for the Williamson County Emergency Management Agency, in a release. “The call center staffing levels and information provided had to change regularly in order to get the information needed out to the community. We could not be more grateful for the selfless team members that took the time to answer every question they could during such a confusing time.”

Beginning May 3, county residents with questions regarding COVID-19 vaccines and testing can contact the Williamson County Health Department Monday through Friday from 8 a.m.-4:30 p.m. at 615-794-1542.

Residents can also find more information at the county's COVID-19 webpage here.
By Wendy Sturges
A Houston native and graduate of St. Edward's University in Austin, Wendy Sturges has worked as a community journalist covering local government, health care, business and development since 2011. She has worked with Community Impact since 2015 as a reporter and editor and moved to Tennessee in 2019.


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