Family business The Pampered Pooch Resort & Spa provides grooming, home away from home for pets

The Pampered Pooch offers a variety of grooming and spa services for dogs of all breeds and sizes as well as doggy day care and boarding services for owners who are out of town. (Photos by Alex Hosey/Community Impact Newspaper)
The Pampered Pooch offers a variety of grooming and spa services for dogs of all breeds and sizes as well as doggy day care and boarding services for owners who are out of town. (Photos by Alex Hosey/Community Impact Newspaper)

The Pampered Pooch offers a variety of grooming and spa services for dogs of all breeds and sizes as well as doggy day care and boarding services for owners who are out of town. (Photos by Alex Hosey/Community Impact Newspaper)

Image description
Shawn Stewart (left) and Stewart Strickland (right) started The Pampered Pooch’s spa in 2016.
Image description
The Pampered Pooch resort offers day care and overnight boarding for dogs and cats.
Image description
The Pampered Pooch resort offers daycare and overnight boarding for dogs and cats in indoor and outdoor climate-controlled play and sleeping areas.
Image description
The Pampered Pooch resort offers daycare and overnight boarding for dogs and cats in indoor and outdoor climate-controlled play and sleeping areas.
Off of Bluff Road in Brentwood are three houses belonging to a family dedicated to making the lives of pets cleaner and homier when they are away from their families.

The Pampered Pooch consists of a pet salon owned by Stewart Strickland and Shawn Stewart where dogs can get washed and groomed and a pet resort owned by Diana Hensley and Johnna Buswell where dogs, cats and even the occasional pig can be taken care of for the day or for extended periods.

Strickland said his customers come to The Pampered Pooch for quality service, and the business lives up to its name with the massages, shampoos and facials they provide dogs, which make it more like a spa for dogs than a barbershop.

“Typically, we have candles lit, and we have flowers and piano music playing in a spa-like atmosphere, and people absolutely love it,” Strickland said.

In addition to pampering pets and giving them a quality cut, Strickland and Stewart attribute their success to the customer service they provide as well as to the experience of their staff.


“We’re fanatical about customer service and making sure that people are happy. Our reviews are the best in town,” Strickland said. “If they drop their dog off here, it’s going to be taken care of, it’s going to be loved. We’ve got 60 years of grooming experience [combined] in this room. We don’t let people leave unhappy.”

According to Hensley, who is also Strickland’s sister, the atmosphere of the resort is more like organized chaos as tens of dogs run around several different astroturfed, fenced-in play areas with ramps, playgrounds and a swimming pool in a facility that can house up to 175 pets.

“My brother’s place and mine are like salt and pepper,” Hensley said, laughing. “When you go over [to the spa], it smells like roses and candles, and there are violins playing, but over here, there could be a dog that just pooped that we’ve got to clean up as the rush calms down.”

Hensley said the resort currently has seven play areas for the dogs that sometimes stay as long as 20 days and that in addition to continually building upon the level of care they provide, they hope to add another play area soon and eventually offer training services.

“I’ve toured quite a few facilities, and I want to be No. 1 in care, safety and cleanliness,” Hensley said. “The dogs go home tired but happy, and that’s what the owners are looking for in day care, and there’s a fine line there.”

Hensley and Strickland said customers did not bring their pets to The Pampered Pooch solely for grooming, day care or boarding for the price, but rather because of the quality of services they provide to pet owners.

“We have a high-end clientele for the most part. We get customers from all areas of town, but we are located in Brentwood, and most of our customers aren’t worried about price. They’re worried about quality, and that’s what we give them,” Strickland said.

The Pampered Pooch Resort & Spa

6591 Bluff Road, Brentwood

615-819-0002

www.thepamperedpooch.info

Hours vary for services


MOST RECENT

Williamson County officials will conduct a hand recount Oct. 27. (Courtesy Adobe Stock)
Officials to conduct hand recount following Franklin BOMA elections

Officials said voting totals may be incomplete due to a software issue.

The city of Franklin held elections Oct. 26. (Community Impact Newspaper staff)
Franklin to swear in four newcomers following Oct. 26 election

See which candidates will be joining the Franklin Board of Mayor and Aldermen later this year.

The Franklin Board of Mayor and Aldermen election was held Oct. 26.  (Community Impact Newspaper staff)
See which candidates have taken an early lead in the Franklin BOMA elections

Early voting totals are in for the city of Franklin elections.

"Camp Hideout" has been filming scenes in and around Franklin. (Courtesy Called Higher Studios)
'Camp Hideout' movie filming in Franklin

Residents in Franklin may have seen film crews out and about as a local production company works on making a movie slated to premiere in summer 2022.

Four candidates are in the running for one at-large position. (Community Impact Newspaper Staff)
Q&A: Meet the candidates for Franklin Board of Mayor and Aldermen, at-large

Four candidates are in the running for one at-large position.

Two candidates are seeking the Ward 3 seat on the Franklin Board of Mayor and Aldermen. (Community Impact Newspaper Staff)
Q&A: Meet the candidates for Franklin Board of Mayor and Aldermen, Ward 3

Election Day is Oct. 26 for seats on the Franklin Board of Mayor and Aldermen

Four candidates are vying for the Ward 2 seat on the Franklin Board of Mayor and Aldermen. (Community Impact Newspaper staff)
Q&A: Meet the candidates for Franklin Board of Mayor and Aldermen, Ward 2

Four candidates are seeking the Ward 2 seat on the Franklin Board of Mayor and Aldermen.

Members of the Fuller Story initiative gather around the newly unveiled statue. (Wendy Sturges/Community Impact Newspaper)
GALLERY: See Franklin's new US Colored Troops statue in the Public Square

The statue, titled "March to Freedom," was unveiled Oct. 23.

Election day in Franklin is Oct. 26. (Courtesy steheap/Adobe Stock)
Early voting in 2021 Franklin election outpaces 2017, 2019 totals

Election day for the Franklin Board of Mayor and Aldermen is Oct. 26.

New Williamson County Schools Board Member Josh Brown was appointed during the Oct. 11 Williamson County Commission meeting. (Screenshot via Williamson County)
Serrato's Steakhouse now open in Franklin; Williamson County Schools adds new board member and more top news from the Nashville area

Read the most popular business and community news from the past week from Franklin and Brentwood in the Nashville area.

Par Golf TN will open Oct. 22 in Brentwood. (Courtesy Par Golf TN)
Par Golf TN to open in Brentwood

Par Golf TN features Golfzon, a state-of-the-art golf simulator machine to help golfers improve their game in an indoor space. 

The staff works with abused children and families in Middle Tennessee. (Photos courtesy Davis House Child Advocacy Center)
Davis House Advocacy Center provides counseling, resources for abused children

Executive Director Brett Hutchinson said most people do not realize how prevalent child abuse is and that it exists in every community, regardless of socioeconomic status.