What you need to know
Keller Connect officially launched Nov. 18 in partnership with GOGov, a company that specializes in city apps to make the lives of residents easier, according to its website.
Keller residents can use Keller Connect to report potholes, pay water bills or share new ideas for the city.
Rachel Reynolds, Keller’s communication and public engagement manager, described the app as a “one-stop shop” for city residents.
“It’s one more way that we can reach people,” she said. “You’ve got such a broad spectrum of residents and how they want to get information and how they want to engage with us.”
Reynolds said the app is part of a larger “Keller Connect” initiative to engage with residents. She said the city is also communicates with residents through other channels like:
- A twice-a-year mailer to residents' homes
- A weekly newsletter that releases on Thursdays
- Park and trail bulletin boards
- Social media and the city website
Some context
The city first approved the new app for a three-year period in 2024 with a contract of $31,380 for each year. The city can renew for two additional one-year contracts, which could amount to a total of $156,900 over five years.
Reynolds said hundreds of residents have downloaded the Keller Connect app since its launch and the city has already seen a number of service requests in the first couple of weeks.
“We’re going to make [the app] as nice as we can and make sure that it continues to adapt, but you can’t force people to use it, so that becomes the next challenge,” Reynolds said.
