The company began removing bikes and rental stations May 28, and all equipment will be removed by June 12, according to a news release from the city of Alpharetta May 28.
The city has partnered with Zagster since May 2016 to provide and manage the community's bike share program. The program initially began with 12 bikes and three rental stations along Alpharetta's section of the Big Creek Greenway; it later expanded to include downtown Alpharetta and Avalon, the release said. The city of Alpharetta had also partnered with the city of Roswell, which also worked with Zagster, to connect the two cities' bike share programs so users could move between each city's program.
"This is an unfortunate situation, as the bike share program has been very popular in Alpharetta, and Zagster has, until now, been an excellent partner," Alpharetta Assistant City Administrator James Drinkard said in the release. "The program was growing, so we are confident that another vendor will seize on this opportunity to work with us."
Drinkard also said in the release that city staff is working to find a new partner to continue to offer a bike share program to residents and visitors.
According to the release, a statement issued by Zagster cites its withdrawal from the Alpharetta market is due to negative impacts on its business from the COVID-19 pandemic. The release also said other communities in Metro Atlanta have received similar notices from Zagster.